Entry Level Customer Success Specialist

Reynolds & Reynolds • Plainfield, NJ

318d • $52,000 - $56,000

About The Position

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 50- 70 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference. Customer Success Specialists work from a home office and will be provided a company car, cell phone, tablet, and printer/scanner equipment.

Requirements

• Bachelor's Degree or equivalent experience.
• Self-starter with good time management skills.
• Strong written and verbal communication skills.
• Excellent customer service and organizational skills.
• Ability to build strong customer relationships.
• Valid driver's license with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
• Ability to travel, with overnight hotel stays, up to 50% during training period and approximately 10% after training.
• Reliable home internet with sufficient bandwidth for video conferencing.

Responsibilities

• Provide high level customer support to automotive dealerships.
• Function as a consultant to ensure customers are using the software effectively.
• Provide on-site and video conference support to customers.
• Manage customer relationships and ensure satisfaction.

Benefits

• Medical, dental, vision, life insurance, and a health savings account.
• 401(k) with up to 6% matching.
• Company car for business and personal use.
• Working remotely with a company cell phone and laptop.
• Professional development and training.
• Promotion from within.
• Paid vacation and sick days.
• Eight paid holidays.
• Referral bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree