Entry-Level Contact Center Representative Full-Time

MassMarkets-posted 3 months ago
Full-time • Entry Level
Savannah, GA
501-1,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We're hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales projects for a diverse client base. In this role, you'll handle customer inquiries, resolve issues, and identify opportunities to promote additional products and services. We're looking for individuals with a friendly, upbeat attitude, a strong work ethic, and a passion for delivering excellent customer experiences. If you've worked in customer-facing roles like retail, hospitality, or food service, we'd love to hear from you!

  • Answer inbound and outbound calls in a professional and courteous manner
  • Resolve customer concerns efficiently, aiming for first-call resolution
  • Research internal systems to locate missing information and collaborate with other departments as needed
  • Accurately document customer interactions and process claims
  • Engage in solution-based conversations to recommend the best options
  • Follow scripts, policies, and procedures while using training resources to provide accurate information
  • Maintain confidentiality and handle sensitive information appropriately
  • Escalate complex issues to the appropriate personnel when necessary
  • Attend training sessions and team meetings to stay current on updates and best practices
  • Adhere to attendance and scheduling requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Strong written, verbal, and organizational communication skills
  • Ability to type at least 20 words per minute
  • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Familiarity with Windows operating systems
  • Dependable and punctual with excellent time management
  • Strong problem-solving and conflict resolution skills
  • Customer-focused with empathy, patience, and professionalism
  • Able to multitask, self-manage, and stay focused
  • Team-oriented with a collaborative mindset
  • Comfortable working in a fast-paced, dynamic environment
  • Excellent interpersonal skills and the ability to build rapport with customers and colleagues
  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.
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