Entry level-Computer User Support Specialist I (Jr)

V2X • Solomons, MD

107d

About The Position

We have an opportunity for a Computer User Support Specialist to join a dynamic, fast-paced environment providing IT end user support to the Naval Aviation Enterprise and the war fighter as part of the NAVAIR Enterprise Service Desk team. Currently this is a telework eligible position; However, the government reserves the ability to return to full time on-site support requirement in the future. Candidate must be able to attend an on-site three – four-week training program at NAS PAX River. Must have the ability to work a flexible schedule, which may include night shifts, weekends, and some holiday shifts. Must have a suitable workspace (home office or other quiet space) conducive to working online utilizing Navy provided equipment (computer, monitor, etc.) with Internet and phone service.

Requirements

• Must have a High School Diploma/ GED
• One (1) - three (3) years of experience performing work related to the functions in the job description
• Customer service experience, preferably gained within a call center-like environment
• Experience in writing and verbally communicating with customers
• Experience providing IT related support or troubleshooting

Nice To Haves

• Great customer service skills
• Excellent written and verbal communication skills

Responsibilities

• Provide technical assistance to computer users
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees