Entry Level Collections Representative

TEKsystems•Winchester, VA

3d•$19 - $19•Hybrid

About The Position

Call center production environment, auto-dialer making outbound calls, will receive in-bound calls. Early-stage collections (1-30 days late), 80-120+ calls per day. Being in early-stage collections does not affect a members credit score, their goal is to get someone out of collections before they go to Mid Stage or Late Stage Collections where it does affect their credit score.

Requirements

Communication skills
Navigating multiple systems
Ability to negotiate with members
Competitive environment, want someone determined to make things happen
Provide empathy to members, problem solve, overcome objectives
Entry level, some financial/collections experience if preferred
Call center experience does help to keep up with the fast-paced environment
Customer service, retail, hospitality, really anything someone can talk through and correlate to this position in collections and navigating through conversations
Personality and culture fit is everything, hard worker, competitive, able to speak clearly

Nice To Haves

Some financial/collections experience if preferred
Call center experience does help to keep up with the fast-paced environment
Customer service, retail, hospitality, really anything someone can talk through and correlate to this position in collections and navigating through conversations