Entry Level Call Center Representative

Vertical Screen • Warminster, PA

237d • $15

About The Position

Are you interested in research and investigative services? Do you enjoy being on the phone and performing independent computer work? Would you like to work in the background screening industry? If so, this is the job for you! At Vertical Screen, Inc., we perform background checks so our clients' job applicants can get hired. As a Verification Researcher, you will be an important part of this process! We are looking for detail-oriented researchers to investigate the employment and education histories of our clients' job applicants. These verifications take place in a unique call center environment, where researchers make outbound calls without any sales or solicitation involved. Other job duties include reviewing and evaluating documentation and information needed for the background screening process and maintaining and documenting detailed notes in system regarding correspondence with applicants. This is an on-site position out of Warminster, PA with the hours of 10am-6pm M-F. This position pays $15.00hr.

Requirements

• Must be able to work in a fast paced, inbound/outbound call center environment
• Ability to multitask
• Strong attention to detail
• Ability to efficiently operate and navigate a computer and internal software
• Excellent verbal and written communication skills
• Must be proficient in Microsoft Office
• High school diploma or equivalent

Responsibilities

• Verify education and employment history as well as conduct reference interviews
• Conduct research via outbound calls, fax, email, internet and online database searches
• Master the proprietary software to accurately transcribe verified information and notes
• Meet pre-established production goals

Benefits

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED