ProSidian Consulting, LLC-posted 3 months ago
Entry Level
Charlotte, NC

ProSidian Seeks a Entry Level Call Center Agent | Call Center Agent [COC0018017] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC). Seeking Entry Level Call Center Agent candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Contract Contingent or Contract W-2 (IRS-1099) Call Center Agent Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

  • Answer inbound calls and resolve issues.
  • Document call details and outcomes.
  • Escalate complex cases to supervisors.
  • High school diploma or GED.
  • Customer service or call center experience preferred.
  • Experience in Government And Public Services Sector.
  • Functional and technical area expertise.
  • Competitive Compensation with Group Health Benefits and Performance Incentives.
  • Group Medical Health Insurance Benefits.
  • Group Dental Health Insurance Benefits.
  • Group Vision Health Insurance Benefits.
  • 401(k) Retirement Savings Plan with company match.
  • Vacation and Paid Time-Off (PTO) Benefits.
  • Pre-Tax Payment Programs including Flexible Spending Account (FSA).
  • Purchasing Discounts & Savings Plans.
  • Security Clearance opportunities.
  • Employee & Contractor Referral Bonus Program.
  • Performance Incentives.
  • Supplemental Life/Accidental Death and Dismemberment Insurance.
  • Short- and Long-Term Disability Insurance.
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