Entry Level Alarm Installer
About The Position
Qualifications: People who come from a background where they have worked in skilled trade professions and are mechanically inclined with a customer service mindset. Previous field experience is a big plus like cabling, wiring, residential installations, or working for Best Buy Geek Squad. Day-to-day duties: They will receive training on and be doing the following: 1. Installation, troubleshooting, repairing, and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers. They will also convert older systems to new systems. 2. Working with window breaks, door units, and smoke detectors. 3. Troubleshooting signal issues to ensure the alarm functions properly if needed. 4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels. 5. Test and verify signals for equipment 6. Train customers on using the equipment and how to connect to the devices and answer all questions including ensuring that they have no additional need (equipment, etc.). 7. Completing necessary customer paperwork for each job. 8. Cost ALL PARTS utilized for each job installed before closing the job out. 9. Maintaining accurate truck inventory of ADT products. 10. Provide top-quality customer service. 11. Achieve 90% Goal Attainment for completed installations and zero “go-backs”.
Requirements
- customer service skills
- reliability
- mechanical aptitude
- wiring
- cabling
- geek squad
- cat5
- cat6
- Installation
- Cable
- electrical wiring
- Great Communication skills
- adaptive personality
- stellar interpersonal skills
- ability to think quickly on their feet
- read non-verbal cues from the home's residents
- solution-oriented
- customer-centric attitude
Nice To Haves
- skilled trade professions background
- mechanically inclined
- customer service mindset
- Previous field experience like cabling, wiring, residential installations, or working for Best Buy Geek Squad
Responsibilities
- Installation, troubleshooting, repairing, and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.
- Converting older systems to new systems.
- Working with window breaks, door units, and smoke detectors.
- Troubleshooting signal issues to ensure the alarm functions properly if needed.
- Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.
- Test and verify signals for equipment
- Train customers on using the equipment and how to connect to the devices and answer all questions including ensuring that they have no additional need (equipment, etc.).
- Completing necessary customer paperwork for each job.
- Cost ALL PARTS utilized for each job installed before closing the job out.
- Maintaining accurate truck inventory of ADT products.
- Provide top-quality customer service.
- Achieve 90% Goal Attainment for completed installations and zero “go-backs”.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
