Entry Level Account Manager - Detroit, MI

Medical Diagnostic Laboratories•Detroit, MI

22h

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses. MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS). MDL is looking to expand its sales force throughout the U.S. We are seeking a high-energy, self-motivated individual to join our sales team. As an Entry Level Account Manager, you will be responsible for maintaining a large client base of existing customers for MDL and serve as a liaison between management and customers to resolve any customer issues.

Requirements

1-3 years of successful customer service experience.
Well-developed multi-tasking, organizational skills, and detail orientation are key to success
Energy, motivation, enthusiasm, and integrity
Excellent written and verbal communication skills
Must demonstrate sound judgment and decision-making ability
Computer proficiency in MS Office, Excel, e-mail and internet functions
Knowledge of laboratory testing and competing products.
Must be able to travel within the coverage area and occasionally nationwide
Use hands to handle, control, or feel objects, tools, or controls
Ability to sit, stand and walk
Ability to drive motor vehicle
Requires frequent traveling by motor vehicle
May be exposed to various workplace environments when meeting with customers

Nice To Haves

Medical Assistant certification
Associate Degree
BA/BS preferred.

Responsibilities

Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients
Establish positive long-term client relations
Educate and train clients, research problems and coordinate solutions between the laboratory and client
Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies
Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required
Maintain knowledge of competitors and their presence in assigned territory

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