Entry-level Account Manager

Bisnow • Chicago, IL

3d • $50,000 - $55,000

About The Position

SelectLeaders, a BISNOW company, is the #1 job platform and professional development destination for the Real Estate industry. Our mission is to connect industry-leading employers with their most valuable asset — people — while empowering top-tier talent to advance their commercial real estate careers.

Our competitive edge lies in a powerful, continuously expanding network of leading professional real estate organizations. For nearly 20 years, we’ve cultivated relationships that now span professionals who control or influence over 90% of the U.S. commercial real estate market.

As we continue to evolve our client experience and growth initiatives, we are seeking a proactive entry-level Account to support our job board, clients, and revenue team. This role will play an important part in ensuring a seamless experience for employers — from onboarding and day-to-day support to responding to inbound inquiries, monitoring platform activity, and helping identify opportunities to improve how we serve our customers. Working closely with our Enterprise Account Executive, this individual will contribute to prospecting efforts, outbound campaigns, and research while helping analyze customer trends, support reporting, and strengthen our long-term job board strategy. The ideal candidate is curious, organized, and eager to learn, with a strong service mindset and an interest in how technology platforms grow and deliver value to clients.

Requirements

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Interest in partnering with commercial real estate clients within technology, recruiting, and SaaS environments. Demonstrates a customer-first approach and a strong learning mindset.
• Comfort working with data in spreadsheets and systems.
• Ability to manage multiple tasks in a fast-paced environment.

Nice To Haves

• Curiosity about technology, marketplaces, or online platforms. Exposure to technology tools, customer support platforms, or data analysis nice to have.
• Natural curiosity for technology, marketplaces, and digital platforms. Experience with technical tools, customer support software, or data analysis is beneficial.

Responsibilities

• Assist with onboarding new clients, ensuring they are set up successfully on the platform.
• Provide day-to-day support to clients, answering questions and resolving issues in a timely manner.
• Help troubleshoot job postings, account access, and general platform questions.
• Ensure a positive and responsive client experience across all touchpoints.
• Monitor and respond to inbound emails, support tickets, and website chatbot inquiries.
• Route requests appropriately and follow through to resolution.
• Maintain clear documentation of client interactions.
• Support ongoing maintenance of job postings and employer accounts.
• Identify, resolve, escalate technical issues or bugs to the appropriate team.
• Help ensure data accuracy across the platform.
• Assist with compiling reports on client activity, job performance, and usage trends.
• Analyze data to identify customer patterns and opportunities for improvement.
• Support leadership with insights that inform product and growth strategy.
• Observe client feedback and recurring questions to help identify product or process improvements.
• Contribute ideas to enhance client experience, candidate flow, and audience development.
• Assist with projects related to long-term job board strategy and growth initiatives.
• Support the Enterprise Account Executive with research, proposal preparation, and follow-up.
• Help manage client requests and ensure timely responses.
• Assist in preparing materials for client meetings and renewals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed