PPI Associates-posted 5 days ago
Full-time • Entry Level
Santa Barbara, CA

Tired of sales jobs that feel like you’re reading from a script? Us too. As an Entry Level Account Manager for Frontier Communications, you’ll talk to real people, share real solutions, and make real connections - all while leveling up your career, learning to be a leader, and making a difference in the lives of consumers. We’ll teach you the ropes, then let your personality do the selling. Sales With a Human Touch (and a Bit of Swagger): We’re the team behind the scenes, making Frontier Communications look good and keep folks connected without the boring corporate vibe. Whether it’s chatting one-on-one, sharing the latest promo, or fixing a frown with a solution, we’re here to keep customers happy and the brand strong. Sales shouldn’t feel like selling; it should feel like helping. At PPI Associates, that’s our thing. The Entry Level Account Manager will support senior leadership in performing these tasks:

  • Serve as the main point of contact on behalf of Frontier and communicate directly with residential customers to promote Frontier’s telecommunications products and services
  • Handle product inquiries, resolving conflicts to ensure satisfaction, and ensuring all sales interactions comply with company policies and industry regulations
  • Review all sales orders to meet quality and compliance requirements to ensure successful conversion through the sales process
  • Proactively identify, understand, and solve client problems promptly and effectively to maintain a positive sales experience
  • Support the sales team by guiding realistic customer expectations and escalating complex customer issues to the appropriate department
  • Work closely with fellow Entry Level Account Managers and the sales team to analyze approaches, share insights, and develop more effective sales strategies
  • Establish and maintain open communication channels for continuous information and feedback exchange between the client and the internal team
  • Acquire a comprehensive understanding of Frontier Communications' residential products and services, including benefits, pricing, and specifications, to provide informed client support
  • Proven ability to communicate effectively with clients, resolve conflicts, and ensure overall compliance.
  • Strong experience in reviewing major client deliverables.
  • Skilled in assisting sales team members with managing customer expectations and handling escalated concerns.
  • Collaborative mindset with the ability to work with sales teams to improve strategies and techniques.
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