Genesis Biotechnology Group-posted about 1 year ago
$45,000 - $45,000/Yr
Full-time • Entry Level
Red Bluff, CA
Administrative and Support Services

The Entry Level Account Manager at Medical Diagnostic Laboratories (MDL) is responsible for maintaining and growing a large client base while serving as a liaison between management and customers. This role focuses on enhancing client relationships, resolving issues, and driving revenue growth through effective communication and education about MDL's testing services.

  • Grow client base revenues by presenting new test information and upselling existing clients.
  • Establish positive long-term client relations.
  • Educate and train clients on laboratory services and coordinate solutions to client issues.
  • Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in client retention strategies.
  • Monitor, evaluate, and report on client satisfaction, recommending corrective actions as needed.
  • Maintain knowledge of competitors and their presence in the assigned territory.
  • 1-3 years of successful customer service experience.
  • Well-developed multi-tasking and organizational skills with attention to detail.
  • High energy, motivation, enthusiasm, and integrity.
  • Excellent written and verbal communication skills.
  • Demonstrated sound judgment and decision-making ability.
  • Computer proficiency in MS Office, Excel, email, and internet functions.
  • Knowledge of laboratory testing and competing products.
  • Medical Assistant certification or Associate Degree, BA/BS preferred.
  • Salary up to $45,000.00
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