Entry Door Service Manager

DH Pace • Atlanta, GA

4d

About The Position

Why DH Pace? DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion. Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence. Overhead Door Company of Atlanta™ a DH Pace Company Inc. aspires to hire a Commercial Service Manager in Peachtree Corners, Georgia in our Entry Door department. We sell, service, and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, and managing labor costs. If you have strong managerial and leadership skills, please apply! Job Responsibilities Manage day-to-day operations of the Entry Door service department Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed Review workload and manpower to meet customer commitments in a cost-effective manner Ensure that projects are completed timely, below budget and to the satisfaction of the customer Review monthly financial/operational reports and work with front-line managers to develop action plans to improve Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews Will assist with hiring, training and developing new employees Other duties as assigned

Requirements

• Bachelor’s degree, highly preferred and a minimum of three (3) years of experience managing personnel; an equivalent combination of education and experience can be considered
• Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations
• Review customer survey data, respond to customer concerns
• Possess an ability for technical applications and mechanical systems
• Must possess a Valid Driver’s License and good driving record

Responsibilities

• Manage day-to-day operations of the Entry Door service department
• Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed
• Review workload and manpower to meet customer commitments in a cost-effective manner
• Ensure that projects are completed timely, below budget and to the satisfaction of the customer
• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
• Will assist with hiring, training and developing new employees
• Other duties as assigned

Benefits

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees