Entitlement Specialist - Supportive Housing Cortelyou

Brooklyn Community Services

13d•$45,000 - $47,000

About The Position

Under the general guidance of the Assistant Program Director, the Entitlements Specialist will determine all tenants' eligibility for any and all financial programs that might provide coverage for their personal and healthcare needs, including Medicaid; Affordable Connectivity and Energy Affordable Program, Life Line, pantries and other community resources. The Entitlement Specialist's primary responsibility will be working with Cortelyou's staff to assist in the securing government benefits for clients that are eligible to apply.

Requirements

Associate degree or strong record of relevant experience
Knowledge of Government Assistance Programs
Previous work experience in a social service agency or non-profit organization
Interest in working with underserved populations.
Strong communication and organizational skills; great attention to detail
Ability to trouble-shoot complex issues in regards to the application process when applying for governmental benefits.
Proven ability to work with a range of people from diverse backgrounds and circumstances
Maintain client and staff confidentiality
Computer literacy (Microsoft Word, Excel, Gmail, etc.)
Ability to work until 8 pm, twice a week
Familiarity electronic data records systems
Must undergo pre-employment screenings such as the Criminal Background Check required by DOHMH

Nice To Haves

Bilingual skills in Spanish a plus

Responsibilities

Provide consistent high quality program services in accordance with funder and regulatory requirements; best practices; BCS policies and Core Values; and Code of Conduct for Custodians of People with Special Needs. Serve as a role model to all stakeholders.
Input, retrieve, and manage data in the agency's electronic health record system (Apricot) and the city's data system (TMS), per agency and program standards and expectations.
Provide assistance in obtaining and maintaining all government benefits and services for which the client is potentially eligible.
Assist clients in applying for entitlements through the various ways to apply, including reminder calls with respect to recertification and guidance on using existing technology/websites/apps;
Conduct follow-up for outcomes;
Assist clients in obtaining documentation such as birth certificates, social security card and any additional document required for application processes;
Provide individual counseling to participants around benefits-related issues; and or other issues that may arise;
Submit weekly and monthly reports to Assistant Director
Assist and coordinate with external providers that are affiliated with BCS for presentations and outreach services to clients;
Attend trainings as required;
Participate in and support advocacy efforts at Cortelyou Supportive Housing Program including being knowledgeable of all wrap-around services provided by DOHMH.
Establish, maintain, and grow new and existing relationships with community leaders and organizations to create community linkages
Help to increase effectiveness and collaboration among MHANY and Cortelyou Supportive Housing Program
Provide support services to clients, either in the tenant's apartment or in the BCS office.
Assist in resolving tenant issues and disputes
Other tasks, as may be required.