Entertainment Shift Supervisor

Casa Bonita•Lakewood, CO

4d•$30

About The Position

Casa Bonita Overview Casa Bonita is an iconic Mexican-themed restaurant and entertainment mecca in Lakewood, Colorado. Known as “the most exciting restaurant in the world,” the category-defining concept is an immersive experience that features dining in the midst of a 30-foot-tall indoor waterfall, cliff divers, puppeteers, magicians, and a mystical cast of characters. Casa Bonita is celebrating its 50th anniversary of being a part of the Denver community with a fan-base that continues to grow globally. Responsible for supporting the Entertainment Operations and Leadership team in daily activities by managing and overseeing all aspects of entertainment operations. Key responsibilities include opening and closing the performance spaces, responding to on-shift situations, and nightly reporting. Leading by example and fostering a positive, team environment. Ensuring exceptional guest experiences through operational excellence. Executing and upholding standards and protocols established by the Entertainment Leadership team. The Entertainment Shift Supervisor acts as the overall decision-maker for the department when on shift. They will be the one to answer all high-level calls and be available to assist in emergency situations.

Requirements

Must be able to speak, read, and hear/understand English fluently. Spanish would be a plus.
Leadership and organizational experience in entertainment production (theatre, live stage, concerts, cruise ships, tours) or related fields.
Proficiency in workflow and reporting tools (7shifts, Office 365, Asana, etc.).
Must be able to collaborate effectively within a team environment, displaying a sense of urgency to meet project deadlines.
Navigate challenges with resourcefulness, prioritize effectively, and deliver solutions promptly.
Strong communication and problem-solving skills.
Ability to work effectively under pressure and maintain a professional demeanor in a chaotic setting.
Flexibility to work irregular hours, including late nights and weekends.
Abide by all Policies and Procedures.
Able to stand for long periods of time and walk often at a brisk pace.
Able to walk up inclines and stairs and down declines and stairs multiple times during a shift.
Capable of sitting, stooping, bending, reaching, and lifting/carrying items up to 50 pounds.
Able to work and perform job tasks in small, loud spaces.
Possesses fine motor skills and dexterity.
Must be able to pivot on feet to move around groups of people.
Capable of and at ease with engaging with the public, potentially encountering challenging behavior, and service animals.

Nice To Haves

Spanish would be a plus.

Responsibilities

Uphold company values and all Company policies, procedures, and practices.
Work with leads on any role adjustments, employee issues, incident reports, etc. as needed.
Act as a liaison between Entertainment sub-departments.
Support Entertainment sub-departments in their day-to-day operations and various roles as needed.
Effectively communicate with Entertainment Leadership needs for the department, and vice versa to employees.
Prepare nightly reporting to Operations and Upper Management.
Extensive knowledge of SOPs, employee standards and situational management.
Monitor guest interactions and entertainment offerings to ensure a positive and engaging guest experience.
Oversee or assist with special guests, events, or specialized entertainment activities to ensure smooth execution.
Support onboarding, coaching, and continuous training of Entertainment employees to ensure consistent performance and growth.
Maintain a high level of professionalism and discipline.
Ensure that all approved Casa Bonita safety standard operating procedures are followed at all times.
Other Duties as assigned.