Entertainment & Operations Manager

Surge Entertainment By Drew Brees • Mobile, AL

397d • $47,000 - $53,000

About The Position

The Entertainment & Operations Manager at Surge Entertainment is responsible for overseeing the operations and customer service of the entertainment center, ensuring a safe and enjoyable environment for guests. This role involves managing staff, conducting safety checks, and maintaining high standards of service and cleanliness. The manager will also engage with guests, handle financial transactions, and support the team in various operational tasks.

Requirements

• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong customer service skills and a positive personality.
• Effective communication skills and ability to coach team members.
• General knowledge of the restaurant industry or retail operations.
• Ability to handle money and maintain accurate financial records.
• Proficiency in computer skills, including POS systems, Excel, and Word.
• Ability to follow directions and work independently with minimal supervision.
• Physical ability to lift up to 50 pounds and stand for long periods.

Nice To Haves

• Experience in the entertainment or hospitality industry.
• Familiarity with safety protocols and guest service best practices.

Responsibilities

• Manage staff and oversee daily operations of the entertainment center.
• Conduct pre-shift meetings with the team to ensure readiness.
• Perform opening and closing duties, including assigning tills and preparing deposits.
• Ensure adequate staffing to support guests and programs.
• Conduct park walk-throughs to ensure safety and fun for guests.
• Interact with guests and address any issues with equipment or operations.
• Manage cleaning responsibilities and safety checks.
• Maintain inventory and oversee supply orders.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed