Entertainment - SCS Entertainment Ambassa

Kalispel Tribe Careers•Airway Heights, WA

About The Position

The Entertainment Ambassador is responsible for serving the artist and performers' needs on the property and the guests of Northern Quest Resort Casino through all entertainment functions, including box office, selling merch, procuring artist needs, and assisting other departments in entertainment event functions. They are expected to provide the best possible service by performing the following duties.

Requirements

High school diploma or general education degree (GED).
One year of related experience in the hospitality or retail field. One year of college or technical school is preferred.
Ability to work with celebrities with a high level of professionalism and discretion.
Delivery of outstanding, attentive, and friendly service to guests, clients, and artists.
Must be computer literate with working knowledge of Microsoft programs and other computer software.
Ability to read, write and communicate effectively with co-workers and others
Ability to provide proper phone etiquette
Ability to deal professionally, courteously, and tactfully with the public and co-workers
Ability to handle stress, remain calm and courteous and handle a wide variety of clientele.
Ability to maintain effective working relationships with department heads and employees.
Skill in solving practical problems, exercising sound judgment, and dealing with situations where only limited standardization exists.
Excellent organizational and interpersonal skills.
Ability to maintain effective working relationships with department heads and employees.
Work nights, weekends, and holidays as required.
Ability to obtain and maintain a Tribal Work Permit.
Valid driver's license (Must be in possession while operating a Tribal Vehicle).
Available to work nights, weekends, and holidays as needed.

Responsibilities

Provides high-quality customer service and hospitality in executing all tasks and responsibilities.
Ability to adapt and adjust to the needs of a changing environment.
Provide customers, clients, and artists with accurate information
Responsible for selling show tickets for NQ shows and Tickets West events (as assigned)
Responsible for selling artist merchandise and maintaining accurate merch and cash counts (as assigned).
Responsible for driving while on company time to procure goods for artists based on their management needs.
Responsible for transporting artists or entertainment personnel to their desired location.
Maintains accurate bank balance for merch, box office, or artist running requirements.
Ensures compliance with the Kalispel Tribe of Indians- Internal Controls and Northern Quest Policies and Procedures.
Ensure control/protection of company assets through verification and documentation of exchanges.
Provide prompt and courteous telephone service
Available and willing to work irregular hours deemed necessary for business levels, including nights, weekends, and holidays.
Responsible for maintaining a consistent, regular good attendance record.
May be required to be a panelist for the Internal Review Hearings.
This job description does not list all the duties of this position. You may be instructed by management to perform other duties as assigned.