Enterprise Training Specialist

ISO New England Inc. • Holyoke, MA

80d

About The Position

ISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. We are at the forefront of New England’s ongoing transition to clean energy. Join our team as an Enterprise Training Specialist and bring learning to life! In this role, you will help shape an impactful onboarding experience, design and deliver interactive and engaging instructor-led training programs, and craft role-specific learning paths that spark growth and success. If you love inspiring people and creating impactful learning journeys, this is the perfect opportunity to make your mark!

Requirements

• Bachelor’s degree (or equivalent experience) in instructional design, education, communications, or related discipline.
• 4+ years of experience designing and delivering both in-person and virtual instructor-led learning solutions with measurable impact.
• Excellent communication, training, and facilitation skills, with the ability to engage diverse audiences and influence content contributors and business partners.
• Experience curating role-specific learning paths.
• Strong track record of managing multiple complex projects simultaneously and delivering on time.
• Proficiency with Microsoft Suite (PowerPoint, Word, Outlook, Excel) and virtual meeting platforms (MS Teams, Webex, etc.).
• Demonstrated ability to mentor peers, improve team practices, and contribute to a culture of continuous improvement.

Nice To Haves

• Master’s degree or professional certifications.
• Proficiency with collaboration platforms (e.g., Asana, SharePoint, LMS, etc.).
• Proficiency with authoring and creative tools (e.g., Articulate Storyline, Articulate Rise, Articulate Review 360, Adobe Creative Cloud, etc.).

Responsibilities

• Lead all new employee education including design and facilitation of instructor-led orientation sessions.
• Ownership of asynchronous new hire training catalog content.
• Development and maintenance of onboarding job aids and resources for hiring managers and new employees.
• Coordination and project management of all onboarding learning opportunities.
• Manage vendor instructor-led training programs, including contracting, logistics, and vendor relationships.
• Oversee Enterprise Learning instructor-led programs, including logistics, facilitation, and evaluation.
• Coordinate requests for new training programs including performing needs assessment and scoping, program design, development, delivery, and evaluation.
• Develop role-specific learning paths through needs assessment, content curation and/or development, implementation, and the ongoing evaluation and maintenance.

Benefits

• Hybrid work schedule with 2/3 days/week onsite.
• Relocation Assistance.
• Base salary plus performance bonus program.
• Professional development and tuition reimbursement.
• Enhanced 401k and financial planning.
• Wellness programs with onsite gym.
• Onsite café with free coffee.
• Flexible work hours.
• Access to business networks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees