Enterprise Technical Architect, Cloud

Atlassian • Austin, TX

129d • $156,600 - $204,450

About The Position

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We're hiring a Senior Enterprise Technical Architect (with a solution-area focus) to join our Advisory Services Delivery team, reporting to a Delivery Manager. This is not a managerial role. Atlassian Enterprise Technical Architects (ETAs) are technical experts with Atlassian solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. ETAs are accomplished at delivering performant technical guidance at scale, aligning product capabilities with business needs and desired outcomes. They partner with Enterprise Solutions Strategists to provide the solutions and technical guidance to help the customer achieve their desired outcomes and goals.

Requirements

• 10+ years of experience within SaaS companies
• 5+ years of Enterprise customer-facing roles
• Experience administering Atlassian Cloud and/or DC ecosystem including tools like Guard, Jira, Jira Service Management, Confluence, Crowd, etc
• Background in SaaS based-architectures, integration methods, and security considerations
• Experience with Atlassian’s Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
• Experience supporting the entire lifecycle of the Atlassian Ecosystem. You are comfortable researching, installing, supporting, and scaling Atlassian products and related apps.
• Technical product demonstration, documentation, and presentation experience
• Comfort speaking to and influencing a customer's technical teams
• Experience helping an organization adopt an Atlassian or similar product

Nice To Haves

• Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experience working with large customers in a consulting or technical expert capacity

Responsibilities

• Create technical solutions and prescriptive guidance for direct customer engagements
• Grow your existing deep technical expertise in solution-area, staying up-to-date on all new capabilities to support varied customer needs
• Understand technical requirements, guide implementation of solutions, and ensure successful adoption
• Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
• Drive value with internal teams across product and Customer Success & Innovation to improve the Atlassian product offerings
• Collaborate across Advisory Services and other internal and external teams to support the client, identify and promote expansion opportunities, and drive success
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Benefits

• Ample time off
• Annual education budget
• Paid volunteer days
• Health and wellbeing resources

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees