Enterprise Systems Technician
About The Position
The Enterprise Systems Technician provides Tier 1 application and systems support for DMEA's NISC iVUE software suite and related enterprise systems. Serving as the primary point of contact for end-user system issues, this role ensures timely troubleshooting, resolution, and user satisfaction. Working closely with the Enterprise Systems Manager, the position supports system initiatives, software releases, integrations, documentation, and user training to enhance system effectiveness and operational efficiency. Strong analytical skills, effective communication, and strict adherence to confidentiality standards are essential in handling sensitive member and organizational information.
Requirements
- Associate's degree in Information Technology, Management of Information Systems, and Business Administration, or a closely related area of study. Any equivalent combination of education and experience may be substituted.
- A minimum of three (3) years of applicable job experience, with at least two (2) years in customer support or a related field preferred.
- Proficiency in customer information systems (DMEA uses NISC's iVUE products).
- Proficiency using Microsoft Office products or related software required.
- Valid US driver's license.
Responsibilities
- Serve as the primary point of contact for end-users, providing Tier 1 support, troubleshooting assistance, and timely resolution of system and application issues to ensure system performance and user satisfaction.
- Provide technical support for NISC's iVUE software suite and related applications.
- Coordinate with vendors as needed to resolve system-related issues.
- Participate in testing, validation, and deployment of iVUE software releases, new features, and system enhancements to ensure compatibility, minimize disruption, and maximize system effectiveness.
- Train end-users on proper system usage, analyze operational needs, and develop training materials and procedural documentation to promote consistent and efficient application of enterprise systems.
Benefits
- Comprehensive Health Coverage (medical, dental, and vision) provided through NRECA's UHC Choice Plus network.
- Outstanding Retirement Support - We invest in your future with a 10% base company contribution to your retirement plan, plus an additional 4.5% match when you contribute.
- Generous Paid Time Off (PTO)
- Income Protection & Peace of Mind - Through short-term and long-term disability plans, designed to help ensure financial stability if the unexpected happens.
- Recreation Center Membership - enjoy a discounted membership to the Montrose Recreation Center or Bill Heddles Recreation Center.
- Employee Assistance Program (EAP) - Confidential resources to support your mental, emotional, and financial well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
