Enterprise Systems QA Engineer

Zoom • San Jose, CA

4d • Hybrid

About The Position

Enterprise Systems QA Engineer What you can expect The Digital Transformation team at Zoom seeks a QA Automation Engineer with expertise in AI-driven testing to enhance quality across enterprise platforms. Responsibilities include creating scalable automation frameworks, integrating AI-based testing, and supporting continuous quality via CI/CD pipelines. This role involves collaborating with Systems Analysts, Architects, and various technology teams to address business needs and improve Direct Sales and Partner programs. The ideal candidate thrives on adapting to challenges, working efficiently, and contributing to innovative solutions in a fast-evolving environment. This position requires technical expertise, problem-solving skills, and a proactive approach to delivering high-quality outcomes. About the Team Zoom's Information Technology team is dedicated to delivering customer happiness, enhancing business efficiency, and fostering agility through innovation, data insights, and automation. Our impact is evident in seamless user experiences, streamlining processes, and supporting Zoom's growth in communication and collaboration.

Requirements

• 8+ years of QA Automation / Quality Engineering experience, including enterprise platforms.
• Demonstrate extensive experience testing Salesforce (Sales Cloud, CPQ) and billing platforms such as Zuora, CPQ, Stripe Billing, or comparable systems.
• Gain practical experience using automation frameworks for testing user interfaces, application programming interfaces, and system integrations.
• Demonstrate expertise using tools such as Playwright, Selenium, or comparable technologies.
• Demonstrate programming expertise in JavaScript, TypeScript, Java, or Python.
• Demonstrate expertise in testing and validating APIs using tools such as Postman and REST Assured.
• Possess experience with CI/CD integration using tools such as GitLab CI, Jenkins, and GitHub Actions.
• Demonstrate knowledge of AI-powered testing, advanced automation, or self-repairing frameworks.
• Work in Agile or DevOps environments alongside cross-functional teams.

Responsibilities

• Designing, developing, and maintaining scalable automation frameworks for web, API, and Salesforce/Billing platform integrations with precision and efficiency.
• Implementing comprehensive automated test coverage for functional, regression, and integration testing to ensure thorough validation of system performance and reliability.
• Leveraging AI-driven testing tools and LLM-based solutions enables intelligent test generation, predictive defect detection, and automation with self-healing capabilities.
• Integrating automated tests into CI/CD pipelines ensures continuous testing while accelerating software release cycles.
• Analyzing test results, logs, and data to determine root causes and ensure resolution of defects effectively.
• Evaluating and adopting advanced automation tools, AI testing platforms, and quality engineering best practices ensures efficiency and innovation in processes.
• Promoting an automation-first, AI-driven testing approach while mentoring QA engineers across various teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees