Enterprise Systems Analyst

Wabash College•Crawfordsville, IN

32d•Onsite

About The Position

WABASH COLLEGE seeks a collaborative, versatile Enterprise Systems Analyst to join its IT Services team to support the College's enterprise systems and data needs, with campus-wide responsibility for report writing and analytics and day-to-day operational support for the Advancement Office. This hands-on analyst partners with College offices to support, maintain, and integrate applications, and to deliver high-quality data, reports, and dashboards. This is a full-time, on-premises, benefits eligible position. About Wabash College Founded in 1832, Wabash College's mission is to "educate men to think critically, act responsibly, lead effectively, and live humanely." It accomplishes its mission in a residential community in which faculty and staff are highly engaged with students, in and out of the classroom. In the midst of a strategic transformation to advance the success of first-generation students and students from low-income families, Wabash College is committed to attracting and effectively supporting faculty and staff with a demonstrated commitment to supporting student success. In addition, Wabash offers a broad range of academic and cultural programs open to all members of the Wabash community with the goal of providing a rich educational environment. Wabash is a top-50 Liberal Arts College according to U.S. News and is a member of Colleges That Change Lives. Many students, staff, and faculty find the close-knit community of the residential college one of the most rewarding aspects of their time here.

Requirements

Experience supporting enterprise software systems required; experience with Ellucian Colleague or related higher education ERP or advancement CRM preferred.
Experience with reporting tools such as Entrinsik Informer, SSRS or Tableau, experience with SQL and relational databases and proficiency in at least one programming or scripting language required.
Bachelor's degree or equivalent advanced work required.
strong analytical and problem-solving skills
excellent customer services skills
ability to work on multiple tasks simultaneously in a fast-paced dynamic team-based office
ability to adapt to a changing environment and learn new programs and technologies quickly
ability to communicate effectively on technical issues with a wide audience

Nice To Haves

Experience with system conversions or implementing new solutions is preferred.

Responsibilities

Design, build, and maintain operational and executive-level reports and dashboards.
Develop and optimize SQL queries, views, and stored procedures; automate report delivery and data refresh cycles.
Serve as application subject matter expert for the Advancement CRM and related tools (gift processing, prospect management, planned giving, communication, online giving, event platforms, wealth screening, research tools).
Troubleshoot technical issues and provide support for end users.
Produce clear and effective instructional materials and provide effective one-on-one and group training sessions and support.
Develop and maintain a detailed understanding of office processes and associated enterprise solutions.
Collaborate with administrative offices to gather information and reporting needs requirements and translate them into strategy-based technical solutions.
Ensure the accuracy, integrity, and security of enterprise software databases and systems.
Work closely with the Director of Enterprise Services, College administrators, and other IT Services staff to determine objectives and establish priorities.

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