Enterprise Systems Analyst

Furman University•Lexington, MA

21d•Onsite

About The Position

The Enterprise Systems Analyst supports the implementation, maintenance, and enhancement of enterprise systems across the university. This role is ideal for individuals who are technically inclined, detail-oriented, and passionate about improving institutional processes through technology in a higher education environment. Working closely with IT staff, academic departments, and administrative offices, the analyst ensures that university-wide systems function effectively, reliably, and meet the evolving needs of stakeholders. Applicants must be currently authorized to work in the United States on a full-time basis

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business, or a related field (or equivalent combination of education and experience)
Basic understanding of enterprise systems and databases
Strong analytical and problem-solving skills
Ability to work independently and collaboratively in a team environment
Excellent written and verbal communication skills, including the ability to translate technical concepts for non-technical audiences
Eagerness to learn and adapt to new tools, technologies, and responsibilities
Strong interpersonal skills and a customer service mindset
Demonstrated ability to contribute to a diverse and inclusive team environment

Nice To Haves

Experience in a higher education setting (e.g., student worker, intern, or employee)
Familiarity with ticketing systems, change management, and IT support workflows
Exposure to data integration concepts, APIs, or system-to-system data exchange
Understanding of data privacy and security in enterprise environments

Responsibilities

Assist in the configuration, testing, and deployment of new enterprise applications.
Support and maintain existing enterprise applications (e.g., DocuSign, Starfish, Eventbrite).
Document system processes, technical specifications, and user procedures.
Troubleshoot user issues, escalate complex technical problems, and log resolutions.
Provide end-user support and basic training for supported applications.
Collaborate with third-party vendors and support integration and security configuration between Furman systems and external solutions.
Contribute to data integrity efforts by generating reports, performing audits, and cleaning data as needed.
Monitor application performance and report anomalies or system errors to senior staff.
Stay current on trends, updates, and best practices relevant to assigned duties and technologies.
Perform other duties and responsibilities as assigned.