Enterprise Systems Administrator-Health

Media Fusion • Atmore, AL

100d • Onsite

About The Position

The Enterprise Systems Administrator-Health is a professional staff member responsible for serving as the subject matter expert (SME) for all software applications used in Tribal health operations, including RPMS, Dentrix, ScriptPro, Cerner, and others. This position is responsible for the ongoing support, optimization, and alignment of clinical applications with user needs, while also ensuring compliance with organizational IT standards and practices. The role includes direct supervision of Health IT Support Services Technicians assigned to the clinic, serving as the bridge between end users, third-party vendors, and the broader IT department. This position does not perform network engineering, server administration, or enterprise-wide infrastructure support, which are handled by IT Engineering Services. This job description is not an all-inclusive list of the duties and responsibilities of this position. PCI Employees are expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs and departmental objectives, as assigned.

Requirements

• Bachelor's degree in Information Technology, Health Informatics, or a related field.
• A combination of verifiable education and experience equivalent to an additional four (4) years beyond the required experience may be considered in lieu of a degree, at the hiring team's discretion.
• Certified Associate in Healthcare Information and Management Systems (CAHIMS) required.
• Requires verifiable experience supporting clinical information systems in a healthcare environment.
• Must have verifiable hands-on experience with both the RPMS (Resource and Patient Management System) and Cerner platforms.
• Ability to work odd and irregular hours, as needed.
• Must successfully pass the required criminal and character background check.
• Must possess a valid state driver's license and insurable driving record according to Tribal insurance guidelines.
• Ability to travel and participate in required training, leadership development, and other events.

Nice To Haves

• Familiarity with Dentrix and ScriptPro is desirable but not required.
• Preference will be given to candidates with experience working in Native American clinical facilities.

Responsibilities

• Serves as the primary application administrator and subject matter expert (SME) for all health clinic software platforms, including RPMS, Dentrix, ScriptPro, Cerner, and all other systems deployed within the clinical environment.
• Supervises and supports IT Support Services Technicians assigned to the clinic, including making daily work assignments, coordinating schedules, mentoring staff, and overseeing service quality.
• Coordinates application updates, patches, and configuration changes with software vendors, Indian Health Services (IHS), and internal IT teams to maintain system reliability and performance.
• Provides direct end-user training on clinical application features, workflows, and tools; develop documentation and job aids; and facilitate vendor-led instruction sessions as needed.
• Troubleshoots, documents, and resolves application-related issues through collaboration with vendors, IHS support personnel, and internal teams.
• Manages user roles, security permissions, and access controls for all supported systems in alignment with HIPAA, organizational policies, and IT security standards.
• Maintains and updates system documentation, workflow diagrams, and standard operating procedures (SOPs) to ensure continuity of knowledge and regulatory compliance.
• Participates in disaster recovery planning and testing for clinic application systems in coordination with the IT Security and Engineering Services teams.
• Collaborates with IT Development staff to support clinic-specific reporting and dashboard requests, including data sourcing, formatting, and delivery.
• Works closely with the Enterprise Systems Services team and Engineering Services team to identify opportunities for process automation, systems integration, and performance improvements.
• Provides supplemental coordination with the IT Support Services team in cases where additional technical support is required at the clinic.
• Represents the IT Department in Health & Human Services meetings and other forums related to clinical applications and technology support.
• Performs other duties as assigned by the appropriate person.

Benefits

• Medical, dental, vision, and life insurance and other volunteer insurance options.
• Employee Assistant Program (EAP).
• Paid time off.
• Paid holidays.
• 401K with matching.
• Bonuses.
• COLA increase.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree