Enterprise Support Manager, ES - Amazon Dedicated Cloud
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About The Position
As an Enterprise Support Manager at Amazon Web Services (AWS), you will play a pivotal role in providing exceptional support to our enterprise customers, particularly in the financial services sector. This position is designed for individuals who are passionate about technology and customer service, and who thrive in a fast-paced, dynamic environment. You will be responsible for managing assigned enterprise accounts, overseeing support cases, and ensuring that our customers receive the highest level of service. Your role will involve working closely with engineering teams to develop new capabilities and features that meet the needs of our clients. In this position, you will conduct detailed analyses and present periodic reviews of operational performance to customers. You will be tasked with providing comprehensive reviews of service disruptions, metrics, and pre-launch planning, making recommendations on how new AWS offerings can be integrated into the customer’s architecture. As an advocate for customer features and requirements, you will represent their voice internally within AWS, ensuring that their needs are met and that they are satisfied with our services. You will also participate in customer meetings, both onsite and via phone, and utilize key customer resolution tools across all service groups to facilitate rapid resolution of any concerns. Your collaboration with AWS engineers will be crucial in resolving customer issues expediently. This role requires a strong technical background, with experience in managing full application stacks and a solid understanding of networking and web-related programming. The AWS Support team values work-life balance, mentorship, and career growth. We encourage our team members to find a balance between their personal and professional lives, and we are committed to fostering an inclusive culture that celebrates diversity. Our team is dedicated to supporting new members and providing opportunities for knowledge sharing and mentorship, ensuring that everyone can grow and develop in their careers.
