Enterprise Support Engineer
Ericsson•Mason, OH
398d
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About The Position
The Enterprise Support Engineer at Ericsson Enterprise Wireless Solutions is responsible for troubleshooting, escalating, and resolving customer issues related to the company's products and services. This role involves providing post-sales support, engaging in pre-sales activities, and educating customers on best practices. The position requires collaboration with various internal departments and maintaining detailed case management records. The engineer will also focus on professional development and staying current with innovations in information technology, particularly in wireless and security domains.
