Enterprise Strategy Advisory, Manager

RSM•New York, NY

57d

About The Position

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. RSM's Enterprise Strategy practice is currently seeking a Manager of Front-office Transformation and Sales Operations with a consulting background. As part of the Enterprise Strategy practice, you will draw from your experience and knowledge to contribute to the delivery of client projects, some new opportunity pursuits, and take a consultative approach to growing strategic accounts. This will require you to collaborate with other RSM practices where experience transformation is integrated with multiple RSM practices. The primary component of this role will be operating model design (in Sales functions), business process design and improvement, organizational digital and experiential transformation, whereby helping to scale front-office transformation as a practice and set of disciplines, development of assets and expansion of service offerings within RSM are secondary components of this position. Enterprise Strategy engagements involve the analysis, development and documentation of improvement opportunities, e.g. business process mapping and will include technology implementation and training components of front-office focused technologies, such as CRM systems (i.e. Salesforce CRM, Microsoft Dynamics CRM, Hubspot, etc.), Customer Contact / Support Systems (e.g. Salesforce Service Cloud, Zendesk, etc.) and to a lesser degree Marketing Automation Systems (e.g. Marketo, Salesforce Marketing Cloud, etc.). Our work requires process analysis, project management skills and the ability to work in collaborative teams, primarily remotely as well as at client locations. This position will be directly involved with relationship management, supervision of staff, onsite client projects and development of Experience Transformation services within the larger marketplace, including demonstrating RSM capabilities related to: human-centered strategic consulting, design, brand & marketing, customer/employee experience solutions and transformation deliverables. The Front-Office Transformation and Enterprise Strategy practice is exciting, growing and offers tremendous career opportunity. This position is ideal for someone who is looking for an entrepreneurial opportunity within the security of a well-established firm.

Requirements

Bachelor's Degree or equivalent
Minimum 5 - 7 years of experience in a consulting firm providing consulting services
Experience consulting on large solutions-based projects, which include Sales Technology, such as CRM systems
Demonstrated ability to work independently to gather facts, organize data, analyze research and other organizational data to identify relevant issues and support findings
Strong technical knowledge and experience with how sales functions leverage CRM systems to improve operations
Technical knowledge of CRM-to-ERP in Lead to Order and Order to Cash processes
Expertise in applying design principles and practices in developing creative solutions to client's complex challenges and market opportunities
Experience with practice development and management, marketing and thought leadership resulting in new business relationships
Industry experience in marketing, sales, service operations
Experience in managing client relationships and leveraging them to expand the Firm and Experience Transformation as a practice
Ability to effectively manage overall client relationships to exceed client expectations in a sophisticated large consulting firm environment
Ability to provide effective communication to client project teams, executive sponsors and internal practice groups
Ability to develop and maintain strong relationships with centers of influence and professionals
Ability to create clarity from ambiguity and communicate a narrative to multiple stakeholders, internal and with the client, that establish a position from which to effectively launch services that will solve problems and exploit opportunities.
Strong written and verbal communication skills and ability to articulate, write and present information in a clear and understandable manner
Ability to travel as needed

Nice To Haves

Bachelor's Degree in business discipline
Strong technology skill-set, including systems management or implementation experience;
Motivated to work and contribute in a fast-paced, team-oriented, client focused environment;
Natural aptitude for solving problems
Self-starter who can work independently with minimal supervision
Driven to exceed client expectations
Ability to balance multiple priorities
Presents themselves in a professional manor interacting with business owners and executive teams

Benefits

We offer a competitive benefits and compensation package for all our people.
We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.
Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

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