Enterprise Solutions Manager
About The Position
The Client Integration Solutions (CIS) Enterprise Solutions Manager is responsible for ensuring and supporting the successful pre-implementation, implementation, and post-implementation of solutions, acting as a bridge between various organizational functions and the client. This role demands a combination of technical expertise, strategic thinking, and strong interpersonal skills. The ideal candidate for the Enterprise Solutions Manager role is someone who thrives in a dynamic and collaborative environment. They possess a strong technical background combined with excellent consultation, communication, and project management skills. They are proactive, detail-oriented, and capable of driving both strategic and operational initiatives to enhance client satisfaction and organizational efficiency.
Requirements
- Bachelors degree in related field, or equivalent work experience
- 5+ years of experience with special projects, possesses project management skills and effective project tracking
- Strong problem-solving skills with a creative approach to addressing operational impacts.
- Experience in managing and contributing to cross-functional projects.
- Excellent communication skills, capable of explaining complex technical details in an understandable manner.
- Proven track record of supporting leadership in development activities.
- Ability to lead projects with detailed configurations, integrations, and implementations.
- Ability to consider and manage impacts on timelines, workflows, and operational activities.
- Ability to deliver solutions that enhance client satisfaction and operational efficiency.
- Strong consultation skills with the ability to engage clients and internal stakeholders effectively.
- Experience in coaching and mentoring team members, fostering a culture of continuous learning and improvement.
- Experience in developing and maintaining communication channels and standards to support client interactions.
- Ability to foresee and manage extended impacts on various functions such as marketing, documentation, and servicing
Nice To Haves
- Experience working with diverse administrators preferred
- HSAe, CFC or FCS certifications, a plus
- PMP certification, a plus
Responsibilities
- Represent (CIS) in cross-functional and organizational projects such as product buildout and rollout, BR (Business Readiness) and GTM (Go-To-Market) activities, and EPMO (Enterprise Project Management Office) projects.
- Engage in defining product or process improvements, considering impacts on operational activities.
- Support leadership and Solution Managers in development activities, focusing on skills expansion and coaching team members and engage in creative solutioning for operational impacts and consider extended impacts on marketing, documentation, operations, servicing, and client experience.
- Serve as a subject matter expert (SME) and mentor within the CSE (Customer Success Engineering) organization, offering consultation, client assistance, and research support.
- Provide resource support for Solutions Engineering with platform, product, and process expertise.
- Dive deeper into details required to execute solutions, including configuration, implementation, integration, and servicing.
- Serve as SMEs to help drive custom workstreams and identify impacts on other areas of integration, including files, configuration, implementation lifecycle and timeline, scalability in the SMB (Small and Medium Business) space, and renewal considerations.
- Provide support on complex client or partnership implementations.
- Represent the organization in finalist meetings, providing demo assistance and showcasing product expertise, ensuring clients understand the value and functionality of the product
Benefits
- Medical, dental, and vision
- HSA contribution and match
- Dependent care FSA match
- Uncapped paid time off
- Paid parental leave
- 401(k) match
- Personal and healthcare financial literacy programs
- Ongoing education & tuition assistance
- Gym and fitness reimbursement
- Wellness program incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
