Enterprise Solutions Architect

Auger • Bellevue, WA

91d

About The Position

You've run the operation. You've lived the consequences of bad systems. You know the gap between what vendors promise and what actually works when things break at 2 AM.

Now you'll use that experience to make sure we build solutions operators can actually use. You'll bridge real-world supply chain operations and our product development function. You work directly with our customer's supply chain teams to understand their systems, constraints, and politics. Then you translate that reality into product requirements our teams can build and you'll manage the solution delivery end-to-end.

You meet customers with empathy, honor what they've built, and guide them toward transformative change. You bring healthy skepticism about what it really takes to drive operational change. At Auger, you'll use that perspective to help our product and engineering teams avoid the missteps that erode customer trust.

Your insights won't just inform the roadmap. They'll shape what we build.

Requirements

• 8+ years hands-on supply chain operations experience at scale
• Proven track record managing complex project delivery in supply chain or technology implementations
• Deep understanding of modern supply chain systems (ERP, WMS, TMS, planning tools)
• Experience driving operational transformation, not just recommending it
• Ability to travel to customer sites

Responsibilities

• Own the end-to-end delivery of customer implementations from scoping through production launch
• Engage directly with customer supply chain teams through discovery sessions, ride-alongs, and system reviews
• Stress-test concepts and build prototypes to catch edge cases and adoption blockers before they ship
• Translate operational challenges into actionable product requirements with clear use cases and priorities
• Manage stakeholder expectations, timelines, and scope while keeping everyone aligned on outcomes
• Act as translator between customer teams and Auger's product, design, and engineering groups
• Run internal briefings bringing the voice of the operator into every product decision
• Raise flags early when something won't work in the field and drive corrective action
• Drive adoption and measure success post-launch, ensuring customers realize value quickly
• Spot expansion opportunities across workflows, business units, and use cases
• Distill trends across customers into strategic insights that shape our long-term strategy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed