Enterprise Solution Manager

Lilt • Emeryville, CA

334d • Remote

About The Position

As an Enterprise Solution Manager, you will lead the technical implementation and customer onboarding journey for LILT's most strategic and complex enterprise customers. You will be responsible for ensuring rapid customer adoption and value realization through expert solution design and seamless coordination across pre-sales and post-sales teams.

Requirements

• 5+ years of experience in technical solution design and implementation for enterprise software.
• Proven track record of managing complex technical projects with multiple stakeholders.
• Strong technical aptitude with the ability to understand and communicate complex solutions.
• Excellence in customer-facing communication, business acumen and relationship management.
• Experience in driving customer adoption and success metrics.
• Strong project management and organizational skills.
• Ability to navigate and resolve challenging customer situations.

Nice To Haves

• Background in localization or enterprise software preferred.

Responsibilities

• Lead onboarding coordination and related customer-facing communication for our most strategic and complex customers.
• Support the solution design process while developing and maintaining comprehensive technical solution specifications.
• Drive customer onboarding to completion within 30 days of sale (10 days for accelerated motion).
• Coordinate across product, customer engineering, and customer success teams to ensure successful deployment.
• Manage technical support throughout the onboarding phase.
• Lead day to day customer communications and expectation management, in partnership with CSM and AE.
• Create and execute project management plans aligned with post-sales team.
• Drive platform and connector adoption to achieve customer outcome metrics.

Benefits

• At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays.
• Employees receive coverage of medical, dental, and vision insurance, and more.
• LILT pays for basic life insurance, short-term disability, and long-term disability.
• Paid parental leave is provided after 6 months.
• Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries