Enterprise Solution Consultant

Five9-posted about 18 hours ago

Full-time • Mid Level

Hybrid • San Ramon, CA

1,001-5,000 employees

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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Join Five9’s Enterprise Solutions team and help global organizations transform how they engage customers. You’ll lead discovery, design, and demo of Five9’s cloud and AI-powered contact center solutions for large enterprise clients.

Partner with Enterprise Sales to uncover customer goals and build tailored Five9 solutions.
Lead discovery sessions and translate business needs into scalable architectures.
Deliver persuasive demos and executive-level presentations.
Shape RFP/RFI responses with clear technical scope and integration plans.
Collaborate with Product, Marketing, and Professional Services for smooth hand-offs and aligned messaging.
Stay current on AI, automation, and contact center trends to guide customer innovation.

5+ years in pre-sales or solution consulting for SaaS, CCaaS, or enterprise software.
Strong presentation and communication skills with C-suite presence.
Hands-on knowledge of CRM integration, IVR, APIs, and AI tools (AI agents, chatbots, IVA, generative AI).
Technical fluency in telco/SIP and enterprise architecture.
Bachelor’s degree or equivalent experience.
Willingness to travel up to 50%.

Experience with LLMs, NLU, workflow automation, or CX analytics.
Knowledge of contact center operations and compliance (HIPAA, PCI).
Familiarity with UCaaS, Knowledge Management, and Conversation Design.

Health, dental, and vision coverage, beginning on the first day of employment.
Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

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