As a Enterprise Services and Systems Architect on the CORES (Core Operations, Resources and Enterprise Services) Team under Infrastructure & Services, you will deliver and manage scalable hosted enterprise services and solutions in areas such as Communications and Collaboration, Generative AI Tools, Identity and Access Management, Networks and Connectivity, Monitoring and Alerting, and more, using products and tools like Google Workspace, Office 365, Dropbox, Grouper, ChatGPT, and others. You will deploy, manage and improve our services using ITIL IT Service Management practices, serve as their technical expert and critical resource, and encourage their use and adoption through user outreach and documentation. You will lead and participate on projects that deploy, improve, retire, or deliver services. You will have primary responsibility for the management of a small number of services in our portfolio. You will be part of a rotating operations team that responds to service requests and incidents and performs routine operational work, backing up the I&S Cloud Architecture Team. Back up operational work includes deploying services as infrastructure-as-code on cloud infrastructure hosted in Amazon Web Services with automated workflows using tools like Terraform and Ansible, patching software and operating systems, and participating in code reviews. You will be part of a rotating 24/7 on call team that responds to system alerts and phone communications in week-long shifts. We collaborate to reduce the number of services that page after hours and are dedicated to reducing the after hours burden.