Enterprise ServiceNow Platform Senior Manager

Boeing • Berkeley, MO

2d

About The Position

Information Digital Technology and Security (IDT&S) is currently seeking an Enterprise ServiceNow Platform Senior Manager to join the team in either Seattle, WA; Plano, TX; Berkeley, MO; Seal Beach, CA; Ridley Park, PA; Arlington, VA; North Charleston, SC; Chicago, IL; or Mesa, AZ. Your mission is to chart the course for strategy, lifecycle development, and operational stability for the enterprise ServiceNow platform supporting IT and cross-enterprise business functions. This senior leadership role reports to the Director of Enterprise IT Operations, managing a global product team and supplier partners through ServiceNow modernization, sustaining operations, and ongoing iterative improvements. In addition to demonstrating proven ServiceNow platform success and organizational leadership experience, this role requires the ability to create strong cross-function partnerships & coalitions, manage effective supplier relationships, and effectively communicate with stakeholders to deliver results. Embrace the challenge of this highly visible leadership role, where your versatility & strategic leadership will be key to achieving operational excellence and enabling business success at Boeing. Together, we will navigate the complexities of the IT landscape and set new standards for the Boeing enterprise ServiceNow platform.

Requirements

• 10+ years of experience leading through influence and partnering with cross-functional teams on projects, transactions, or initiatives
• 5+ years of experience leading ServiceNow platform support
• 5+ years of experience in ITIL, portfolio management, or service management
• 5+ years of experience leading global teams across multiple time zones

Nice To Haves

• Bachelor’s degree or higher
• Experience at a global, multi-national company delivering IT Operations services
• Relevant ServiceNow certifications
• Experience leading a team in the implementation of AI & automation capabilities
• Excellent communication skills and experience communicating with senior executive leadership

Responsibilities

• Enterprise Product Management for the ServiceNow platform and associated applications, tools, and services
• Demonstrate strong relationship management practices to develop strategic relationships with senior Boeing leaders and suppliers focused on positive business impacting outcomes
• Day-to-day production operations for ServiceNow through platform modernization and sustaining to ensure platform stability, performance, and availability for enterprise users per SLA
• Support planned and on-call emergent operations for a global enterprise ServiceNow product roadmap and lifecycle, including delivery of advanced features aligned to business outcomes and efficiencies
• Partner with cross-functional stakeholders to align the platform strategy with organizational objectives, industry best practices, and recommend improvements
• Manage key supplier relationships and budget
• Drive AI and automation initiatives leveraging ServiceNow and other integrated capabilities to improve the user experience and enterprise outcomes
• Demonstrate excellent judgment, mature leaders, balancing principles and pragmatism, with solid decision-making skills
• Lead a large global team (hiring, performance, career development, employee satisfaction)
• Broad stakeholder communications such as defining and reporting key metrics including capacity, change success rate, release cadence, capacity and cost metrics to stakeholders
• Ensure governance and compliance with enterprise standards, support audits, and continuous improvement initiatives

Benefits

• At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.
• Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
• The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
• The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior