Enterprise Service Desk Technician (Network Cabling and Switching Focus)
About The Position
Advance how our customers operate while you advance your career. Join GDIT as a Network Administrator and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. The Enterprise Service Desk Technician with a focus on Network Cabling and Switching will be responsible for providing technical support for network infrastructure issues related to cabling, switches, and other related networking hardware on top of regular service desk tickets. This position will involve supporting the enterprise service desk by managing service desk tickets, troubleshooting network/cabling issues, and providing first-line support for network switches and connectivity problems. The technician will ensure network systems are properly configured, maintained, and running smoothly to support enterprise operations. MEANINGFUL WORK AND PERSONAL IMPACT As a Network Administrator, the work you’ll do at GDIT will be impactful to the mission of U.S. Army Europe. You will play a crucial role in supplying mission command support.
Requirements
- Education: Technical Training, Certification(s) or Degree
- Experience: 1+ years of related experience
- Technical skills: Network Cabling: Experience with structured network cabling (Cat 5e, Cat 6, fiber optic), including installation, testing, and maintenance. Familiarity with cabling standards and practices
- Networking Fundamentals: Solid understanding of basic networking concepts, including IP addressing, subnetting, VLANs, and network topologies
- Network Switches: Hands-on experience with enterprise-level network switches (e.g., Cisco, HP, or similar), including basic configuration, troubleshooting, and port management
- Service Desk Skills: Previous experience in a service desk environment, managing tickets, providing first-line support, and resolving user issues
- Troubleshooting: Strong diagnostic skills with the ability to troubleshoot network connectivity issues, hardware failures, and cabling problems effectively
- Customer Service: Excellent communication and customer service skills to assist users with issues, explain technical details, and ensure a positive service experience
- Documentation and Reporting: Ability to document network configurations, incidents, and resolutions clearly. Proficiency in maintaining records of network infrastructure and service desk activities.
- Security clearance level: Secret Level Security Clearance
- US citizenship required
- Role requirements: Must possess a DoW 8570 IAT Level II certification
Nice To Haves
- Familiarity with network monitoring tools and techniques for identifying cabling or switch-related issues.
- Certification in network fundamentals (e.g., CompTIA Network+, Cisco CCNA) is a plus.
- Knowledge of fiber optic cabling, splicing, and testing tools is an advantage.
- Experience with network inventory management and asset tracking.
- Understanding of network security principles related to cabling and switch configurations.
Responsibilities
- Network Support and Troubleshooting: Provide technical support for network-related issues, including physical layer network cabling, switches, patch panels, and connectivity problems. Diagnose and resolve issues related to network outages, slowdowns, or hardware malfunctions.
- Service Desk Ticket Management: Act as the first point of contact for network-related service desk tickets, handling and prioritizing requests for troubleshooting, network configurations, and hardware support. Resolve tickets in a timely and professional manner.
- Network Cabling Installation and Maintenance: Support the installation, management, and maintenance of structured network cabling (Cat 5e, Cat 6, fiber optic cables) in a large-scale enterprise environment. Ensure cabling is organized, labeled, and compliant with industry standards.
- Switching Support: Provide first-line support for enterprise-level network switches, including troubleshooting connectivity issues, assisting with VLAN configurations, and ensuring proper functionality of switch ports.
- Collaboration with Network Team: Work closely with the network administration team to escalate complex network issues, assist with troubleshooting switch configurations, and participate in network upgrades or new installations.
- Documentation and Knowledge Base: Document network configurations, cabling layouts, and troubleshooting steps for future reference. Contribute to the creation of knowledge base articles related to network troubleshooting and cabling best practices.
- User Support: Offer user support for connectivity issues, including troubleshooting network access problems related to physical cabling, switches, and network devices.
- Cable Management and Organization: Ensure proper cable management and organization in network closets and server rooms. Maintain cleanliness and orderliness of physical network infrastructure.
- Compliance and Best Practices: Ensure that network cabling and switching operations adhere to industry standards, company policies, and safety guidelines. Follow best practices in network installation and maintenance.
- Inventory Management: Track and manage network hardware and cabling inventory, including switches, cables, and related tools and materials. Ensure proper storage and handling of network equipment.
Benefits
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
