Enterprise Service Desk Technician (SIPRNet)

CACI • Oklahoma City, OK

1d • $20 • Hybrid

About The Position

CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model. We’re excited to announce an outstanding opportunity for skilled Enterprise Service Desk Technicians to join our team and help us establish a new, centralized Secret Internet Protocol Router Network (SIPRNet) customer support capability. In this role, you’ll be at the forefront of delivering exceptional IT support, ensuring seamless service delivery, and enhancing our overall customer experience. If you thrive in a fast-paced environment and are passionate about making a significant impact, we want you on our team! Apply now to be part of this innovative journey. Operations are 24/7 in a secure facility at Tinker AFB. You’ll have the opportunity to work a flexible schedule that includes day shifts, weekends, and swing shifts. Additionally, there is potential for hybrid work to complement our existing unclassified operations off-base in Oklahoma City.

Requirements

• Ability to obtain/maintain a Secret clearance
• High School diploma and 3-5 years’ technical experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience)
• Strong verbal and written communication skills, with the ability to clearly convey technical information.
• Proven ability to work effectively in a collaborative, team-oriented environment.
• Familiarity with Service Desk operations, including basic troubleshooting and ticket handling.
• Hands-on experience with end-user devices, common applications, and support tools.

Nice To Haves

• An active DoD Secret or higher clearance.
• Experience supporting classified environments.
• Security+ Certification.
• Experience using Service Now service management software (or similar tool).

Responsibilities

• Advanced Technical Support: Resolve complex technical issues for end-users, utilizing deep knowledge of systems and applications to deliver high-quality, timely support.
• Incident Management: Actively manage and track incidents from initiation to resolution, ensuring proper documentation and escalation of unresolved issues to maintain service levels.
• Knowledge Base Enhancements: Develop and update Knowledge Base Articles (KBA) to facilitate self-service options and empower both users and team members.
• ServiceNow Proficiency: Utilize ServiceNow to manage incident tracking, ticketing, and reporting, ensuring efficient workflow and accurate documentation while leveraging the platform's features to enhance service delivery and support processes.
• Cross-Training: Participate in training and workshops to share expertise with team members, ensuring a well-rounded understanding of processes and tools across the team to enhance collaboration and support.

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees