Enterprise Service Delivery Manager
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About The Position
At GDIT, people are our differentiator. As a Enterprise Service Delivery Manager you will help ensure today is safe and tomorrow is smarter. So what is required of the Enterprise Service Delivery Manager on a day-to-day basis? There are quite a myriad of tasks and responsibilities, such as: Provide direct management oversight of the Enterprise Service Service Delivery team. Ability to directly interface with federal management counterparts to provide status updates, address issues and provide support for escalation if needed. Assist with defining program governance requirements and subsequently review performance objectives to determine if they have been designed and established to comply with established standards. Provide reports and metrics to GDIT and federal management for compliance and performance. Manage and respond to data calls and other IT service requests. Ability to analyze and assess problem situations to support the planning, design and implementation of suitable solutions. Serve as a liaison between multiple internal and customer divisions. Formulate standard operational procedures for inter-divisional communications, recommending improvements as necessary. Conduct technical policy and contract reviews as requested and advise the Senior Management accordingly. Provide recommendations to Senior Management. Other duties as assigned.
