Enterprise Security Support Team Manager

Allied Universal • Atlanta, GA

92d • $62,400

About The Position

The Enterprise Security Support Team Manager plays a critical leadership role in ensuring the integrity, functionality, and responsiveness of physical security systems across the entire organization. This position is responsible for managing a team that supports enterprise-wide security operations, including access control, communication systems, and IT support for security personnel. The manager will lead strategic initiatives, oversee daily operations, and serve as a key liaison between security teams, technology partners, and internal stakeholders. This role demands a proactive leader who can balance hands-on technical support with high-level project management. The ideal candidate will possess a deep understanding of enterprise security infrastructure, demonstrate strong analytical skills to identify and resolve inefficiencies, and can develop and implement training programs that empower users and improve system utilization. Additionally, the manager will be instrumental in the deployment and maintenance of critical communication tools, such as AT&T FirstNet Sonim devices, ensuring seamless coordination across all enterprise locations. By driving operational excellence, fostering collaboration, and maintaining a forward-thinking approach to security technology, the Enterprise Security Support Team Manager will help safeguard the organization's assets, personnel, and reputation.

Requirements

• Minimum high school diploma or equivalent.
• Minimum three (3) - five (5) years of professional-level experience required.
• Prior experience in the security industry, law enforcement and/or military required.
• Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record, and the ability to safely operate a vehicle required.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Demonstration of strong customer service orientation required.
• Professional, articulate and able to use good independent judgment and discretion.
• Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently.
• Outstanding verbal and written communication skills required.
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
• Incumbent must be available to work outside normal shift schedule on an as-needed basis.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations or other functions of security industry.
• Ability to write effective and concise reports in neat, legible handwriting is required.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Spearhead security-related projects while managing team assignments to ensure timely and thorough completion of tasks.
• Compile and analyze reports to identify inefficiencies, discrepancies, and compliance failures. Recommend and implement improvements to strengthen security applications.
• Serve as a subject matter expert for badge managers, badge administrators, and employees across the entire Enterprise. Troubleshoot access control issues and develop training materials.
• Provide routine IT support for security personnel across all enterprise locations, ensuring operational continuity.
• Assist in testing, maintaining, and deploying new security systems and applications to enhance enterprise security infrastructure.
• Oversee the distribution, programming, and maintenance of AT&T FirstNet Sonim communication devices. Develop and deliver training documentation for dispatch operations.
• Assist with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Supervise, motivate, coach, and train Security Professionals.
• Evaluate the work performance of Security Professionals and make recommendations regarding assignments.
• Ensure that Post Order manual and all other post and training information is being properly maintained and updated.
• Conduct interviews and evaluate new employees.
• Conduct on-the-job training of new employees assigned to post.
• Oversee all reports, logs, and pass downs generated by and for the Security Department.
• Manage and supervise all sub-units within the Security Department.
• Respond to minor incidents and ensure appropriate action is taken.
• Identify personnel problems occurring at posts and forward issues to Account Manager or Field Supervisor.
• Make recommendations for counseling and/or disciplinary action.
• Respond to client or site emergencies as they arise.
• Maintain positive client/security relationships through frequent tenant/client contact.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly.
• Free employee life insurance.
• Paid employee training and development.
• Paid holidays and flexible PTO (Paid Time Off).
• Great company culture and work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: High school or GED