Enterprise SaaS Implementation Manager

Centrl-posted 3 months ago
Full-time • Mid Level
Mountain View, CA
11-50 employees
Telecommunications
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CENTRL is a super-fast growing Silicon Valley technology AI company for Automating Diligence & DDQ/RFP Response for Investment Managers, Banks, and Corporates with offices in the SF Bay Area, NY, Australia and India. CENTRL's clients include leading companies around the world including several Fortune 500 firms. CENTRL is led by a highly experienced management team with a proven track record and is backed by some of the leading investors such as Providence Strategy Growth and Susquehanna Growth Equity. Join a fast-paced startup environment in fintech headquartered in Mountain View, CA. Be the face of our company during client onboarding. Make clients successful by being hypothesis-driven and obsessed with our product.

  • Lead new client onboarding and implementation engagements across multiple verticals
  • Help clients and partners implement our products and plan projects effectively
  • Demonstrate thought leadership and develop trust with the client by developing in-depth knowledge of their business and vertical
  • Provide guidance and recommendations on platform configurations to achieve client use case and business process needs
  • Assist clients with analytics and reporting needs on the CENTRL platform
  • Drive the continuous improvements of our implementation methodology
  • Present CENTRL solutions with compelling business benefits, and, on occasion, assist sales team with demo and client proof-of-concept setups
  • Work directly with CENTRL's Product Management team on understanding the product roadmap, uses and application of new product features, and provide input internally on roadmap planning based on client and vertical learnings
  • 2+ years of experience in a client-facing role combined with technical product expertise (such as consulting, solution architecture, professional services, client solutions delivery or technical solutions management)
  • Very comfortable with clients and providing constructive guidance on their needs & use cases
  • Expertise with Enterprise software platforms and solutions
  • Strong organizational and multitasking skills, with prioritization and focus
  • Excellent project management, planning, organization, and influence skills
  • Cross-functional skills with an ability to cultivate relationships with all other departments
  • Education: MBA/BS, with evidence of technical experience or equivalent relevant experience
  • Excellent analytical and quantitative skills; strong bias towards data-based decision making
  • An eagerness to contribute to the success of a fast-paced, start-up environment
  • Strong passion for innovating on market-leading products
  • Experience in working with and managing partners in implementation projects, including global system integrator and packaged software vendors
  • Experience with commercial and legal negotiations working with procurement, legal, and business teams
  • Ability to work with sales engineers and customer's technical leads to inventory existing software estate, define migration plans, and build business cases for migrations
  • Master's degree in Computer Science or Engineering
  • Competitive salary, performance bonus, and company equity
  • Comprehensive benefits package including 401K, medical, dental, and vision plans for you and your family
  • Generous PTO
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