Enterprise Renewals Manager

AuditBoard

100d

About The Position

AuditBoard is seeking a passionate and motivated Enterprise Renewals Manager to join our dynamic Client Advisory Services team. This key individual contributor will play a vital role in maintaining market-leading retention rates and driving revenue growth. The role focuses on the closed-loop process of subscription renewals and the expansion of our current customer base, assisting with quoting, revising, reporting, and closing renewal opportunities. Your expertise in forecasting retention rates and expansion, driving business processes, and managing heavy transaction workloads will be crucial in securing revenue and mitigating risks.

Requirements

• Proven track record (4+ years) in Enterprise SaaS renewals, sales, customer success, or account management, with experience in managing contract renewals and negotiations.
• Proficiency in advancing with various platforms (e.g., Salesforce, BoostUp, MixMax, Outreach, Gong, etc.), exceptional organizational skills for managing multiple renewals, and strong attention to detail.
• Ability to assess contract terms, identify upsell opportunities, and resolve issues proactively.
• Effective interpersonal skills for working with cross-functional teams, and clear, concise communication.
• Skill in prioritizing tasks and managing multiple deadlines in a fast-paced environment.
• Understanding of key SaaS metrics and experience in forecasting revenue impacts, and optimizing renewals.
• Commitment to a seamless customer experience, anticipating needs, and aligning solutions with customer and company objectives.
• Detail-oriented mindset with a commitment to accuracy and quality in documentation.
• Excellent presentation, verbal, and written communication skills; ability to convey complex information clearly and professionally.
• Self-motivated, proactive, and energetic team player.
• Bachelor’s Degree in Accounting, Business, Finance, or a related field is a plus.

Responsibilities

• Develop and implement strategic renewal plans, initiate processes 6 months before contract end, conduct account research, navigate complex contract structures, and ensure timely renewals.
• Negotiate terms and pricing, identify expansion opportunities, and collaborate with internal stakeholders (Sales, Customer Success, Legal, Deal Desk) for smooth renewal processes.
• Generate and deliver renewal quotes and order forms accurately and in a timely manner.
• Manage coordination and execution of amendments and renewal documents.
• Provide accurate rolling 180 day forecasts, update Salesforce and forecasting system, and ensure clear, professional communication with customers.
• Gather customer insights, identify risks, share feedback with relevant teams, and refine strategies for future renewals.

Benefits

• Launch a career at one of the fastest-growing SaaS companies in North America!
• Live your best life (LYBL)! $200/mo for anything that enhances your life.
• Remote and hybrid work options, plus lunch in the Cerritos office.
• Comprehensive employee health coverage (all locations).
• 401K with match (US) or pension with match (UK).
• Competitive compensation & bonus program.
• Flexible Vacation (US exempt & CA) or 25 days (UK).
• Time off for your birthday & volunteering.
• Employee resource groups.
• Opportunities for team and company-wide get-togethers!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees