Enterprise Relationship Manager - remote

Pitney Bowes

2d•Remote

About The Position

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: • Are passionate about client success. • Enjoy collaborating with others. • Strive to exceed expectations. • Move boldly in the quest for superior and best in market solutions. Job Description: The Enterprise Relationship Manager is responsible for building enterprise awareness, increasing customer satisfaction, and controlling profitability while continuing to support the Strategic MAE. The Enterprise Relationship Manager, in alignment with the Strategic MAE, will be responsible for supporting and maintaining relationships at all levels of the client organization and ensure they are viewed as “Trusted Advisor”. In conjunction with the Strategic MAE, continually develops and updates Account Profiles of Prospective Accounts ensuring all activities, relationship touch-points, PB activities, etc., are documented and account strategies are implemented. Acts as the single source of contact for the client representing all sites at which their mail is processed. Particpates in management of the account with other PB Business Units. Provides reports and documentation as requested by the client. You will: Interacts directly with assigned Strategic MAE to them to develop an understanding of customer’s business processes, issues and requirements. Partners with the Strategic MAE to ensure that clients are provided optimal client services. Targets consistency of high quality service throughout Presort Services operating center network, identifying shortcomings in services and acts as the client advocate reporting such issues to the Presort Sales Leadership team. Monitors and evaluates required reporting to assure volumes, pricing and quality are appropriate and customer problem/issues are resolved and service level expectations are met. In conjunction with General Managers, assures customer requirements are met on a daily basis. Provides reporting on count discrepancies, billing issues, deposit accounts, etc in the format requested by the client for one or all Presort sites and / or other PB business units. Prepares QBRs Coordinates activities with appropriate PB business unit with selected accounts and prospects. Develop and maintain relationships with relevant industry influencers, (i.e., associations and consultants) that will benefit account strategies. Maintains accurate records in all systems to include but not limited to POInTS,Salesforce, eSign, and ensures that all required USPS and PBPS paperwork is current and complete

Requirements

5 Years successful senior level sales and/or account management/development experience
Ability to be available 24/7 to address customer issues as needed
Strong communication and negotiation skills including the ability to adapt style as needed
Ability to make sound decisions with the information at hand
Ability to develop and grow long-term client relationships
Ability to analyze and develop reports specific to client needs
Advanced team leadership, interpersonal, negotiating and influencing skills
Excellent planning, organization skills with strong attention to detail and follow-up are critical

Nice To Haves

Bachelor's Degree in Business or related field or equivalent combination of experience and education
Previous supervisory experience helpful.

Responsibilities

building enterprise awareness
increasing customer satisfaction
controlling profitability while continuing to support the Strategic MAE
supporting and maintaining relationships at all levels of the client organization and ensure they are viewed as “Trusted Advisor”
continually develops and updates Account Profiles of Prospective Accounts ensuring all activities, relationship touch-points, PB activities, etc., are documented and account strategies are implemented
Acts as the single source of contact for the client representing all sites at which their mail is processed
Particpates in management of the account with other PB Business Units
Provides reports and documentation as requested by the client
Interacts directly with assigned Strategic MAE to them to develop an understanding of customer’s business processes, issues and requirements
Partners with the Strategic MAE to ensure that clients are provided optimal client services
Targets consistency of high quality service throughout Presort Services operating center network, identifying shortcomings in services and acts as the client advocate reporting such issues to the Presort Sales Leadership team
Monitors and evaluates required reporting to assure volumes, pricing and quality are appropriate and customer problem/issues are resolved and service level expectations are met
In conjunction with General Managers, assures customer requirements are met on a daily basis
Provides reporting on count discrepancies, billing issues, deposit accounts, etc in the format requested by the client for one or all Presort sites and / or other PB business units
Prepares QBRs
Coordinates activities with appropriate PB business unit with selected accounts and prospects
Develop and maintain relationships with relevant industry influencers, (i.e., associations and consultants) that will benefit account strategies
Maintains accurate records in all systems to include but not limited to POInTS,Salesforce, eSign, and ensures that all required USPS and PBPS paperwork is current and complete