Enterprise Relationship Manager (Ontario - Remote)
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About The Position
The Enterprise Relationship Manager (ERM) is a trusted advisor to Fleet Complete enterprise customers, providing solution adoption, in-depth guidance for projects, infrastructure (where applicable), and device support and guidance. This position is responsible for delivering end-to-end account management service and solution delivery for our enterprise customers. You provide a vital role in supporting customers' current and future needs with Fleet Complete products and services. In this role, you are accountable to maintain and maximize the success of your assigned customers. You will sustain a long-term relationship with customers and develop a deep understanding of their operational and production environments, as well as their business challenges and objectives. The ERM will also provide escalation management and recommend technical solutions to designated accounts, while focusing on resolving primary business challenges and customer pain points. A key facet of the role will be your ability to create a Service Delivery Plan ensuring your customers' operational success and retention with Fleet Complete.
