Enterprise Program Manager

Becton Dickinson Medical Devices•San Diego, CA

1d•Remote

About The Position

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Business Description: In the Solution Deployment department at BD, matrixed teams plan and implement BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, and the entire MMS portfolio nationally. Implementation teams include resources from the Project Management Office, Regional Consulting & Installation teams as well as Technology & Engineering teams. Accountabilities: The Enterprise Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Enterprise Program Manager is responsible for overseeing multiple concurrent BD implementation & services project teams (program) at strategic and complex customers. This position is also the BD leader that provides oversight of critical issue resolution for each installed MMS solutions. Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a leader for planning, implementation, service & support across all BD MMS Solutions. Home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S.

Requirements

B achelor's degree required or equivalent work experience; MBA preferred, PMP certification preferred
At least 5 years of experience with health care, software and/or device implementation/deployment
Possesses excellent organizational skills with the flexibility to readily lead and adapt to change
Excellent communication (written and verbal), negotiation, and interpersonal skills
Analytical and problem-solving skills to understand client challenges and propose effective solutions
Ability to manage multiple customers, be detail oriented, and prioritize tasks effectively.
Proficiency in CRM/Business System softw are and other relevant tools.
Must possess and maintain a valid driver's license and meet BD's auto safety standards.
Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis
Employment at BD is contingent upon the Company’s receipt of sufficient proof that you are or will be fully vaccinated against COVID-19.  Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Responsibilities

Supports strategic direction of BD and provides support to the solution deployment & service teams
Acts as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approaches
Demonstrates expertise of project management methodologies and relevant clinical and technical operational workflows
Owns internal and customer program leadership and operational meet ings; leads Customer Value Reviews and conducts program progress report outs
Analyzes work effort and resources required across multiple projects to drive operational and implementation efficiencies
Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution.
Ow ns Field Action organization of BD and customer communication and execution
Appropriately scales communication and escalation procedures with key BD and customer stakeholders
Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues
Develops and reports regular program performance metrics to leadership & key stakeholders
Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor
Partners with the sales team to support opportunity curation
Responsible for customer satisfaction (OSAT & NPS)
Maintains strong industry and product knowledge
Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases
Delivers deployment & upgrade roadmaps in partnership with BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases
Partner with key BD stakeholders to sup port customer ease of doing business