Enterprise Program Manager

fusionSpan•Rockville, MD

2d•$140,000 - $200,000•Hybrid

About The Position

fusionSpan is a dynamic hybrid and remote work environment that prioritizes innovation, trust, and community in everything we do. We are a team of highly-committed individuals inspired by technology's impact on society, and we recognize our work's role in the well-being of our nonprofit clients and the communities they serve. As an AI-first organization, we keep our eyes tuned to the horizon, finding new ways to leverage cutting-edge technologies in ways that drive improvements in operational efficiency and impact, both for our clients and for our internal team. We are looking for a high-impact Enterprise Program Manager to lead a multi-year, high-stakes organizational restructure for one of our premier clients. This isn’t just about moving boxes on an org chart; it’s about reimagining how a global enterprise operates from the ground up. You will be the architect of change, bridging the gap between high-level business strategy and technical execution. The ideal candidate thrives in ambiguity, speaks fluent "Executive," and has a proven track record of delivering complex digital transformations—specifically involving Enterprise Architecture mapping and Salesforce ecosystem migrations.

Requirements

Experience: 10+ years in Program Management, with at least 5 years leading massive enterprise-level transformations or restructures.
Technical Literacy: Strong understanding of Enterprise Architecture frameworks (e.g., TOGAF) and the Salesforce platform (Sales/Service Cloud, CPQ, or Core-to-Core migrations).
Change Management DNA: You understand that restructuring is a human challenge as much as a technical one. Experience with Prosci or ADKAR is a plus.
Precision Communication: The ability to distill complex technical hurdles into clear, actionable briefings for non-technical stakeholders.
Education/Certifications: PMP or PgMP certification required.
Self-driven, independent, and capable of delivering results with minimal supervision.
Experience in configuration and change management.
Solid understanding of system engineering and integration methodologies.
Familiarity with operator business models and technology drivers.
Strong customer engagement and communication skills
Extensive areas of expertise include: Planning & Execution – Digital Transformations Agile, DevOps & Release Management Enterprise Architecture Program and Product Management People Management Software Engineering Financial Management Vendor and Contract Management

Nice To Haves

Salesforce certifications or an MBA are highly preferred.
Experience with Prosci or ADKAR is a plus.

Responsibilities

Strategic Oversight: Lead the end-to-end delivery of a global enterprise restructure, ensuring alignment between business objectives and technical roadmaps.
Architecture Mapping: Partner with Enterprise Architects to document "As-Is" states and design scalable "To-Be" blueprints that optimize business processes and data flow.
Salesforce Transformation: Oversee a large-scale Salesforce migration/consolidation, ensuring data integrity, minimal business disruption, and high user adoption.
Stakeholder Diplomacy: Act as the primary liaison between C-suite executives, department heads, and technical teams to resolve conflicts and maintain program momentum.
Risk & Resource Management: Proactively identify "red flags" in the restructuring process, managing complex dependencies across multiple workstreams.
Governance: Establish and maintain program governance frameworks, including steering committee cadences and KPI tracking.
Scope Management: Ensure successful solution integration and acceptance by the customer, based on the contracted scope.
Lead technical negotiations, drive execution across project streams, and mitigate risks.
Coordinate resolution of technical issues and establish support processes with engineering teams.
Verify end-to-end quality and stability of the solution, ensuring all project KPIs are met.
Advise customers on network evolution and identify opportunities for project up-scopes