Enterprise Payments Governance & Oversight Manger - Hybrid
About The Position
The Enterprise Payments Governance and Oversight (EPGO) team is seeking a strategic Risk Leader to drive end-to-end payments oversight and risk management. This centralized function supports payments strategy, operations, and risk management across the entire enterprise. As the lead of the Payments Governance Infrastructure and Monitoring team, you will protect the enterprise by governing a comprehensive inventory of ~400 payment processes. You will lead a team dedicated to monitoring the health of the end-to-end payments ecosystem to mitigate operational risks across a variety of processes. Additionally, you will play a pivotal role in the Capital One / Discover Integration, establishing robust governance frameworks for the new Network and supporting stakeholders through this complex transition
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years of People Leadership experience
- At least 3 years of experience in risk management, audit, or governance and oversight roles
- At least 5 years experience in the banking or financial industry
- At least 3 years of experience supporting, partnering and interacting with internal and external stakeholders
Nice To Haves
- Bachelor’s Degree or Military experience
- At least 5 years of People Leadership experience
- At least 4 years of experience in risk management, audit, or governance and oversight roles
- At least 3 years of project management experience leading cross functional projects or programs
- At least 5 years of experience supporting, partnering and interacting with internal and external stakeholders
- At least 3 years of experience working in payments
- At least 3 years of process management experience
- Accredited ACH Professional (AAP) certification or Accredited Payments Risk Professional (APRP) certification
Responsibilities
- Strategic Monitoring: Develop a compelling narrative using operational and payments risk data to influence business partners and articulate the "so-what" of risks existing in their processes.
- Governance Execution: Deliver comprehensive monthly, quarterly, and annual payment type reporting that provide insights into operational performance, risk posture and progress on strategic initiatives
- Inventory & Adherence: Manage the end-to-end payments use case inventory, ensuring all payment processes are mapped to critical requirements and gathering evidence to demonstrate consistent adherence to policy
- Subject Matter Expertise: Partner with Product, Tech, and Operations leaders as a Subject Matter Expert (SME) in payments risk, to challenge strategic initiatives and ensure operational risk is considered throughout the product lifecycle
- Innovation & Continuous Improvement: Partner with Business Analysts and Data teams to evolve monitoring processes by integrating advanced capabilities (such as AI or automated analytics) to drive sustainability, scale, and operational efficiency
- Actionable Insights: Translate payments-related issues, risk events, and metrics into actionable risk mitigation strategies.
- Integration Leadership: Establish payments governance and monitoring routines for the Discover integration, ensuring seamless alignment across diverse internal stakeholders
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
