Enterprise Operations Center Specialist - Nights

MHM Support Services•Saint Louis, MO

13d•Onsite

About The Position

Find your calling at Mercy! Perform pro-active monitoring of Mercy's network, applications, and infrastructure. Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities. Actively troubleshoot high priority multi-user impact events escalating as business needs dictate. Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events. Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs. Utilize EOC run-book guidelines for first level break/fix restoration needs. Initiate and coordinate outage conference bridges as part of the outage management process. Support team members in dealing with large scale events. Monitor weather conditions across the Ministry and escalate to appropriate regional hospitals, clinics, and emergency management services. Position Details: Position Description: Enterprise Operations Center Specialist Location: Onsite Type: Full-Time (Nights - Weekdays/Weekends) Mercy Technical Services 3637 S Geyer Rd Saint Louis, MO 63127 Position Shift Times: 7:00p-7:00am (Position includes night and weekend shift differentials) Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply. Summary: Perform pro-active monitoring of Mercy's network, applications, and infrastructure. Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities. Actively troubleshoot high priority multi-user impact events escalating as business needs dictate. Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events. Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs. Utilize EOC run-book guidelines for first level break/fix restoration needs. Initiate and coordinate outage conference bridges as part of the outage management process. Support team members in dealing with large scale events. Monitor weather conditions across the Ministry and escalate to appropriate regional hospitals, clinics, and emergency management services.

Requirements

High School Diploma or GED.
Minimum 1-3 years of experience working in Information Technology field.

Responsibilities

Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
Actively troubleshoot high priority multi-user impact events escalating as business needs dictate.
Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
Utilize EOC run-book guidelines for first level break/fix restoration needs.
Initiate and coordinate outage conference bridges as part of the outage management process.
Support team members in dealing with large scale events.
Monitor weather conditions across the Ministry and escalate to appropriate regional hospitals, clinics, and emergency management services.

Benefits

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters.
At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.
As we grow, you'll grow with us.

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