Enterprise Operation Center Monitoring Incident Response Analyst
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About The Position
Peraton is seeking an Enterprise Operation Center (EOC) Monitoring Incident Response Analyst ('IR Analyst') to join our team of qualified and diverse individuals. The IR Analyst will be part of Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program, for the Bureau of Consular Affairs (CA). The CAEIO Program provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally. The IR Analyst monitors a complex 24x7x365 environment and works closely with CAIEO colleagues, DoS leadership, and other business stakeholders to resolve alerts quickly. Additionally, the IR Analyst will monitor performance as well as analyze trends using monitoring tools. The IR Analyst will be responsible for other day-to-day operations, such as troubleshooting problems and responding to incidents, requests and changes using ServiceNow.
