Enterprise Monitoring Analyst

Tyto Athene•San Antonio, TX

3d•$30

About The Position

Tyto Athene is searching for an Enterprise Monitoring Analyst. This position is responsible for providing first-level network and IT infrastructure event monitoring and event management in a 24 x 7 operations environment. The Event Analyst is also responsible for comparing and correlating events from multiple sources, maintaining accurate incident records, and initiating appropriate actions to avoid or minimize loss of IT services. This position requires familiarity with the network architecture and with supported applications within the Military Health System (MHS) environment.

Requirements

Technically competent
Strong critical-thinking skills that facilitate expedient problem solving
Must be knowledgeable/capable of effectively using common network monitoring techniques and tools (i.e. Splunk)
Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must
Familiar with Service Desk support methodology
Functional knowledge of Windows XP, MS Outlook/Office, VPN/remote access, printers, networking technology (routing, switching, network management)
Must be able to work in a stressful environment
Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one

Nice To Haves

Familiarity with DHA and the Military Health System (MHS) is preferred
AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred
Relevant technical certifications preferred (A+, Security+, Network+, etc.)
Familiar with ITIL (certification preferred)
HDI certification preferred

Responsibilities

Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
Provide accurate, timely, and professional documentation on all supported issues.
Provide a high level of professionalism and customer service.
Follow up on all incidents in a timely and professional manner.
Quickly identify and escalate high-priority issues.
Accurately triage/assign/escalate tickets per standard operating procedures.
Efficiently and accurately, resolve all assigned incidents.
Identify and document incident resolution and support knowledge.
Complete all assigned duties in a timely and accurate manner.
Adhere to the schedule and have dependable attendance.