Enterprise Mgr, Technology Ops

Temple University Health System • Philadelphia, PA

2d • Onsite

About The Position

Your Tomorrow is Here! Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University. To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here! Equal Opportunity Employer/Veterans/Disabled An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Your Tomorrow is Here! Temple Health is committed to setting new standards for preventing, diagnosing and treating major diseases in our community and across the nation. Achieving that goal means investing in our employees' success through staff and leadership development. Our recruitment strategy is to attract and retain a diverse, high performing workforce that fosters a healthy, safe and productive environment for our patients and colleagues alike. Responsibilities include overseeing the daily operations of the Temple IT infrastructure, ensuring system reliability, security, and alignment with business. This includes managing Microsoft 0365, Major Incident Management, Change Coordination, Change Management, Disaster Recovery. Performance Monitoring of all IT Infrastructure to track system performance, identify areas for improvement and trends to enhance operational efficiency. Manage the adoption of new technologies and systems, ensuring they align with organizational goals. Budget management to ensure cost-effectiveness. Team leadership, mentoring and supporting a team to foster a collaborative and productive work environment. Create and implement IT processes and procedures. Provide technical support and troubleshooting assistance to ensure minimal disruption to operations. This role requires three days on-site (Tuesday, Wednesday and Thursday) at Temple Health Women's and Families Hospital.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, or a related field Required or Combination of relevant education and experience may be considered in lieu of degree Required
• 10+ years IT Operations, including monitoring and change management Required
• 5 years in a leadership capacity Required
• General Experience with network monitoring and troubleshooting across diverse infrastructure (e.g., DNS, Wired, Wireless, SD-WAN, Firewalls, Campus & Data Center Networking) Required
• General Experience with a comprehensive understanding of network technologies Required
• General Experience in budget and contract management Required
• General Experience with Business Continuity and Disaster Recovery Required

Nice To Haves

• Master's Degree in Computer Science, Management or related field Preferred
• 5 years M365 experience Preferred
• 5 years experience in healthcare Preferred

Responsibilities

• Overseeing the daily operations of the Temple IT infrastructure, ensuring system reliability, security, and alignment with business.
• Managing Microsoft 0365, Major Incident Management, Change Coordination, Change Management, Disaster Recovery.
• Performance Monitoring of all IT Infrastructure to track system performance, identify areas for improvement and trends to enhance operational efficiency.
• Manage the adoption of new technologies and systems, ensuring they align with organizational goals.
• Budget management to ensure cost-effectiveness.
• Team leadership, mentoring and supporting a team to foster a collaborative and productive work environment.
• Create and implement IT processes and procedures.
• Provide technical support and troubleshooting assistance to ensure minimal disruption to operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees