Enterprise Jamf Engineer

Sev1Tech-posted 4 months ago
Full-time • Mid Level
Rosslyn, VA
501-1,000 employees
Professional, Scientific, and Technical Services
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We are seeking a skilled Jamf Engineer to join our Mobile Device Management (MDM) team. The Jamf Engineer will be responsible for the deployment, configuration, and ongoing support of a Jamf Pro-based macOS management solution for approximately 150 users. This role will focus on ensuring a secure, efficient, and user-friendly experience for macOS devices while collaborating with the MDM team to align with organizational IT policies and objectives.

  • Design, implement, and maintain Jamf Pro for managing macOS devices, including device enrollment, configuration profiles, policies, and application deployment.
  • Administer and troubleshoot macOS devices to ensure compliance with security standards, software updates, and organizational requirements.
  • Provide Tier 2/3 support for macOS-related issues, working closely with end-users and the IT support team to resolve problems efficiently.
  • Enforce security policies, manage encryption, and ensure devices meet organizational and industry compliance standards (e.g., CIS benchmarks, HIPAA, or GDPR, as applicable).
  • Develop and maintain scripts (e.g., Bash, Python) to automate workflows, reporting, and device management tasks within Jamf Pro.
  • Oversee the deployment of macOS updates, third-party application patches, and firmware updates to ensure devices remain current and secure.
  • Maintain accurate device inventory and generate reports on device status, compliance, and usage metrics using Jamf Pro tools.
  • Work with cross-functional IT teams to integrate Jamf Pro with other systems (e.g., Entra ID, SSO, or endpoint security tools) and support broader MDM strategies.
  • Create and maintain documentation for configurations, processes, and troubleshooting guides. Provide training to IT staff and end-users as needed.
  • Stay updated on Jamf Pro features, macOS updates, and industry best practices to recommend and implement enhancements to the MDM environment.
  • 3+ years of experience managing macOS devices in an enterprise environment using Jamf Pro.
  • Proven track record of deploying and supporting MDM solutions for small to medium-sized user groups (100-200 users).
  • Expertise in Jamf Pro administration (e.g., Smart Groups, Policies, PreStage Enrollments, Self Service).
  • Strong knowledge of macOS system administration, including file systems, permissions, and networking.
  • Familiarity with integrating Jamf Pro with identity providers (e.g., Okta, Azure AD) and security tools.
  • Understanding of Apple's Device Enrollment Program (DEP) and Volume Purchase Program (VPP).
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication skills to interact with technical and non-technical stakeholders.
  • Ability to work independently and collaboratively in a team environment.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • U.S. Citizenship required.
  • Jamf Certified Associate or Jamf Certified Admin.
  • Apple Certified Support Professional (ACSP) or equivalent.
  • Experience with managing iOS/iPadOS devices in Jamf Pro.
  • Knowledge of endpoint security tools (e.g., CrowdStrike).
  • Microsoft Intune for mobile device management.
  • Proficiency in scripting (Bash, Python, or similar) for automation and customization.
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