Enterprise IT Provisioning & IM Specialist

OneDigital • Atlanta, GA

2d

About The Position

We are seeking a highly motivated Enterprise IT Provisioning & Identity Management Specialist to own Day-1 onboarding execution at scale in a high-volume hiring environment. This role ensures thousands of new employees and contractors are fully provisioned, secure, and productive on their first day, while serving as the final escalation point for complex onboarding and identity failures. The position emphasizes operational excellence, automation, documentation, and measurable outcomes.

Requirements

• 8+ years of experience in Identity & Access Management, Digital Workplace, End-User Computing, or IT Operations, with direct ownership of high-volume onboarding or access operations.
• Advanced technical expertise with: Microsoft Entra ID (Azure AD) – provisioning, Conditional Access, RBAC, PIM Microsoft Intune & Autopilot – large-scale device enrollment and compliance Microsoft 365 – licensing strategy and identity integration ITSM platforms – workflow orchestration and automation
• Strong background in incident management, root-cause analysis, and operational stabilization in fast-paced environments.
• Proven ability to design and maintain scalable documentation, runbooks, and operational playbooks.
• Experience defining and managing KPIs, SLAs, and onboarding dashboards for leadership visibility.
• Excellent cross-functional communication skills with the ability to operate calmly and decisively during Day-1 escalations.
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Nice To Haves

• ITIL® Foundation or higher
• Microsoft SC-300 (Identity and Access Administrator)
• Microsoft MS-102 (Microsoft 365 Administrator)
• CompTIA Security+
• Azure Administrator (AZ-104) or equivalent

Responsibilities

• Own Day-1 onboarding readiness and execution for high-volume hiring events, seasonal surges, and rapid growth initiatives.
• Ensure identity, access, licensing, and device provisioning are completed accurately and on time for all new hires.
• Act as the primary technical escalation authority for onboarding incidents impacting multiple users or critical business functions.
• Diagnose and resolve complex failures across identity, endpoint, licensing, and SaaS integrations under tight Day-1 SLAs.
• Engineer and maintain resilient, repeatable joiner workflows capable of supporting large onboarding cohorts with minimal manual intervention.
• Lead automation and reliability improvements using: Microsoft Entra ID (Azure AD) Microsoft Intune & Autopilot Microsoft 365 licensing services Team Dynamic / ITSM orchestration
• Develop and maintain detailed runbooks, SOPs, and failure-recovery playbooks for onboarding at scale.
• Partner with HR, Talent Acquisition, Security, and downstream IT teams to ensure onboarding data accuracy, cutoff adherence, and dependency alignment.
• Define, monitor, and report KPIs and SLAs including: Day-1 readiness rate Time-to-productivity Automation success rate Incident volume and root-cause trends
• Produce operational and executive reporting highlighting onboarding performance, risks, and continuous improvement opportunities.
• Ensure onboarding processes meet security, compliance, and audit requirements (SOX, GDPR, HIPAA).
• Support onboarding for mergers, acquisitions, divestitures, and rapid workforce expansions.
• Own the end-to-end offboarding process, partnering with cross-functional teams to ensure timely license deprovisioning and hardware recovery in coordination with IT Procurement.

Benefits

• eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs
• reimbursement of job-related expenses per the company policy
• employee perks and discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees