Network Designs-posted 1 day ago
Full-time • Mid Level
Onsite • Washington, DC

NDi is seeking an on-site Program Manager (PgM) with the technical and managerial expertise to lead a large, complex federal IT services program. The PgM will oversee Tier 0-4 operations and engineering initiatives, ensuring the delivery of secure, efficient, and compliant IT solutions that align with the client's mission and strategic goals. This role serves as the Government's primary point of contact, providing technical supervision and guidance to all Contractor personnel assigned to the task order. The PgM must be a multi-functional leader with strong technical skills, capable of understanding all aspects of the work, closely monitoring performance, and ensuring high-quality results. This position requires proactive engagement with the Government to address issues, anticipate risks, and maintain customer satisfaction within defined timeframes and budget parameters.

  • Program Leadership & Governance: Serve as the Government's on-site point of contact, providing technical oversight and managerial leadership to all contractor staff. Establish and maintain a Project Governance Structure for prioritization, resource allocation, information sharing, and communications. Define and communicate program goals, objectives, and success criteria based on the Statement of Work (SOW). Ensure all work meets contractual requirements, quality standards, and follows through to completion. Manage overall program scope, schedule, and budget-building and tracking budgets for Time & Materials contracts. Monitor multiple projects, track KPIs, and implement corrective actions when necessary.
  • Client Engagement & Relationship Management: Maintain a close working relationship with Government stakeholders, providing regular updates and responding promptly to concerns. Be readily available to address Government issues, concerns, and comments, while proactively identifying and communicating potential risks or contractual issues. Foster trust-based relationships with client stakeholders, addressing escalations promptly and collaboratively.
  • Team & Resource Management: Lead, mentor, and evaluate Project Managers, Operations Managers, Senior Engineers, and SMEs. Organize, plan, direct, and manage Contractor staff to ensure program goals, objectives, and problem resolution are achieved. Ensure adequate staffing, skillsets, and resources to meet contractual requirements. Oversee personnel actions including hiring, role changes, and terminations. Conduct annual performance reviews for program managers and team leads.
  • Collaboration & Continuous Improvement: Partner with HR, Contracts, Finance, and Account Management on staffing, contract modifications, budgeting, and scope changes. Establish and enforce standards, processes, and procedures for project execution. Implement performance management and project control principles to track, monitor, and standardize program execution. Recommend and implement process improvements and innovation initiatives to increase efficiency and effectiveness. Participate in business development activities, including proposal development.
  • U.S. Citizenship is required
  • Must be able to obtain a Public Trust clearance
  • This position requires working onsite in Washington D.C., 5 days per week
  • Advanced Degree
  • Minimum 12-15 years of relevant experience
  • 7+ years of Government Contracting (GOVCON) experience managing multi-year IT services contracts valued at $15-$20M+ annually.
  • Requires ITIL certification, Project Management Professional (PMP) Certification or equivalent level certification
  • Knowledge of Agile development methodologies.
  • Proven experience leading cross-functional IT services in PMO, Strategy, Engineering, Operations, and Application Development.
  • Strong technical background in Infrastructure and Application Support.
  • Familiarity with ITSM tools (BMC Remedy, Confluence, Jira).
  • Experience tracking, monitoring, reporting, standardizing, and overseeing project cost, schedule, and performance in dynamic environments of similar scope and complexity.
  • Experience in performance management and project control principles.
  • Experience implementing process improvement and innovation initiatives with measurable results.
  • Demonstrated ability to influence executive leadership and drive adoption of modern IT methodologies (Agile, SecDevOps, SDLC, Customer Experience Management).
  • Leadership of 10-15 Integrated Project Teams composed of federal and contractor staff for enterprise-wide projects.
  • Strategic planning, scope control, and budget management.
  • Risk management, conflict resolution, and problem-solving.
  • Data-driven decision-making.
  • Exceptional communication (written & verbal) and presentation skills.
  • Proficiency with Microsoft Office Suite (Excel, PowerPoint, etc.).
  • Experience in Agile environments and enterprise project delivery.
  • Strong leadership, motivational, and organizational skills.
  • comprehensive health, dental, vision, pet, and legal insurance
  • 401(k) retirement matching
  • paid leave
  • paid holidays
  • health and wellness programs
  • employer-paid life and disability insurance
  • professional development
  • education benefits
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